Huma Shaikh Email & Phone Number

Newport, Wales, United Kingdom

▪ Conduct comprehensive examinations of patent applications, assessing their compliance with legal requirements and determining eligibility for granting. Perform thorough prior art searches utilizing diverse databases and resources to identify relevant existing knowledge and inventions resulting in successfully granting patents for innovative inventions, ensuring protection of intellectual property rights.▪ Stay updated with the latest developments in patent laws, regulations, and industry trends through continuous learning and professional development. Handled complex cases involving intricate technical concepts and detailed prior art analysis. Maintain meticulous records of examination activities, including search results, correspondence, and decisions made.▪ Issue precise office actions and engage in effective communication with applicants and representatives to address objections, clarify issues, and request necessary amendments bringing out positive feedback from applicants for clear and concise office actions and helpful guidance throughout the examination process.

Huddersfield, England, United Kingdom

▪ Resolved complex customer complaints by actively listening, empathizing, and providing customized solutions resulting in a 90% satisfaction rate.▪ Assessed and resolved over 100 customer inquiries daily through active listening, problem-solving, and clear communication, resulting in a 98% customer satisfaction rating.▪ Provided exceptional customer service by answering an average of 50 calls per day, Conducted thorough investigations to resolve complex customer service issues, utilizing strong analytical and problem-solving skills.

Huddersfield, England, United Kingdom

▪ Successfully managed and dealt with order complications to achieve dispute resolution ensuring customer satisfaction.▪ Responsible for keeping records of stock and dealing with stock orders.▪ Initiated and handled the in-store work whilst ensuring health and safety measures.▪ Managed the team members and the drivers to effectively maintain customer satisfaction.▪ Collaborated and communicated with customers and business stakeholders to ensure profit maximization.▪ Ensured the customers are happy so the business can run smoothly in an organized manner.

Huddersfield, England, United Kingdom

Working in a fast-paced environment to meet customer needs for providing accurate food requirements.Ensured food preparations were done according to food health and hygiene policies.

United Kingdom

▪ Participated in an intensive 12-week software and cloud engineering boot-camp to gain exceptional knowledge of software development and cloud infrastructure. ▪ Implemented the knowledge and created remarkable projects which can be viewed on my GitHub account.▪ Created a Java Object Oriented application making use of multiple models and classes to run complex game logic from the command line.▪ Initiated a react application that pulls data from an external public API and presents it in a dashboard or multipage layout.▪ Developed a browser-based game and calculator using modern JavaScript programming techniques and DOM manipulation.▪ A real-life MVP for a development project, delivered as a Scrum team to a client who will use it for future development. It includes a React front-end and NodeJS server, deployed into a virtual environment in AWS/GCP. This includes a CI/CD pipeline using Jenkins, automated testing, deployment scripts using Ansible and Terraform, and orchestration/monitoring of a multi-available application in the cloud.

Doha, Qatar

▪ Programmed electrical sensors using C++ to detect scents of different chemical components using their molecular density.▪ Engaged actively in soft testing implementation and updating results.▪ Developed and introduced an innovative approach to issues to help enhance productivity.▪ Utilized a tracking system to monitor all project activities, allowing the project manager or lead to maintain oversight of project requirements, resource allocation, overall project status, and revisions or history

Doha, Qatar

Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician, 70%

Diploma Of Education, Electrical, Electronics And Communications Engineering, 89.9%

High School Diploma, Computer Science, Kg1 To 12Th