Built on human capital management strategies to meet changing business needs, steer the regional organization through culture changes and workplace challenges, and sustain a people-first organization. Managing the impact of the pandemic on workforce and culture while supporting continued growth and mitigation of the Great Resignation through meaningful interventions.

Established rigorous human capital management practices, including data analysis, strategy formation, and oversight of key areas such as recruiting, onboarding, developing and retaining talent. Drove large increases in retention, employee engagement and culture health, and above average business growth.

Customized and developed national leadership coaching program for New England region. Redesigned, facilitated and managed emerging leaders program for high potential staff. Sharpened new hire training tools and processes to improve consistency, increase satisfaction with process, and ensure early training of key skills and concepts for long-term success and retention. Created 360 degree surveys for leadership staff, training, and protocol for the use of results. Planned yearly offsite for all New England community-based leadership staff, earning high marks for content, delivery, and relevance of activities.

Managed performance of team of 4-5 in-home family therapists. Crafted individual development plans for staff and facilitated talent development meetings weekly to build key skills and competencies. Calculated and analyzed monthly team scorecard to ensure benchmarks met for documentation and contract fidelity. Excelled as liaison with schools, outside therapists, case managers, and family members of those we served. Coordinated and ran regular meetings to discuss contracts and census needs with outside contractors.

Combined case management, recreational, and family therapy services within intensive in-home program. Crafted comprehensive, effective safety plans for at-risk youth to remain safely with their families. Executed Youth Villages treatment model and integrated weekly feedback from clinical consultations into session interventions. Acted as a leader by offering to mentor and train new staff. Partnered with external providers of services to ensure most impactful continuum of care possible.

Provided strengths assessment consultations to social sector and corporate leaders looking to maximize their talents and excellence in their jobs. Tailored leadership coaching to sector-specific challenges. Developed and facilitated trainings on key topics of developmental importance for leaders in coaching.

Designed curriculum for multiple classes, including both teenage and adult groups. Assessed progress of students and readiness for moving onto higher level classes. Refined skills in instructional design and adult learning. Contributed to planning school events and outings with staff and students.

Supported adults with major mental illness live as independently as possible and enjoy their highest quality of life. Worked collaboratively to coordinate daily care plans with residents in group home settings. Navigated challenging array of providers, family members, and other contacts to promote a more stable environment, lessen conflict and provide more peace of mind to residents.

Assisted teens with behavioral and emotional disorders to develop coping strategies. Coordinated daily activities at group home and in community settings. Ensured safety plans and precautions were followed for high risk youth. Acted upon behavioral plans and other insights developed with therapists. Taught and supervised activities of daily living for proper self-care and to promote progress through developmental stages.