James Hume Email & Phone Number

New Jersey, United States

Jersey City, New Jersey, United States

United States

Tampa, Florida, United States

Tampa, Florida, United States

Greater Denver Area

In this role I was responsible for patching servers, data backups for CRM and operations data, application updates, and client services desktop administration. As well, I was part of the product release QA team.I develop business processes for the operations team - in addition to having been the primary POC on designing and implementing an Asset Management system for OAG. I am also responsible for building and maintaining MacOS scripts for MDM management through the Addigy platform, including customized data monitoring for client devices.- Windows, MacOS/Linux support- Jira service Desk/ Confluence- Addigy MDM- AWS- GSuite Administration- SSO/SAML2.0

Greater Denver Area

While in this role, I worked directly with IT Architects and Engineers to facilitate a complete data center transition for disaster recovery planning and implementation; ensuring proper data destruction of old devices according to regulatory standards, and coordinating licensing for incoming infrastructure hardware. I was responsible for IT hardware vendor management and coordinating IT hardware purchases internally as an authorized purchaser. I was also responsible for developing ITAM Hardware business processes, throughout the hardware life cycle, as well as taking part in a transition to the Flexera ITAM management suite. With regard to responsibility to the community, I was able to maintain a relationship for client device donation to a non-profit partner employing disabled workers. Through collaboration with internal departments, we were able to implement new processes to decrease the amount of office IT hardware to the trash by hundreds of pounds per year, and reducing IT spend for the entire company.- IT Hardware (Infrastructure & Client Device)- Software Licensing- Mobile Devices- Printers- Vendor Management- Process Management

Aurora, Co

In this role I was the single POC for managing IT hardware for over 300 users on site, as well as a data center. My responsibilities included servicing the Department of Defense in a contract capacity by managing IT assets throughout their life cycle - from receiving to disposal. All functions were performed according to Federal Government standards, including bi-annual audits with an above 98% rolling asset recovery rate. I achieved an ITIL Foundations certification upon request from my employer in only three weeks time, helping the company position for contract rebid. I also received 1st runner-up honors for company rookie of the year award for service standard excellence. During my time here I was able to build processes enabling me to receive and stage, or dispose of via recycling, in-bulk quantities of devices for a client device refresh of our site. I was also able to help accommodate a limited budget by re-purposing internal components of desktop devices as backups, enabling a segmented refresh across two fiscal quarters.

Tampa/St. Petersburg, Florida Area

Supported five major restaurant chains in both technical and operational support capacities. Support functions included, but were not limited to: • Analyzing system failures, and appropriating fixes• Helping operational managers with discrepancies in accounting, human capital, and technology• Helping explain new technological implementations across all concept stores, both corporate and franchise• Troubleshooting and triage support of Windows clients, proprietary POS software and printers, wireless networking, and mobile devices

Saint Petersburg, Florida

Designed and created advertising for print and publication. Streamlined company website to load faster, have better SEO, and be more user friendly.Helped with interior design projects by digitally representing concepts for company designers.

B.A., Interdisciplinary Social Science, Economics And Geography

Activities and Societies: Kappa Sigma Fraternity, Philanthropy Chair Spring 2006 (Kappa Sigma),While at the University of South Florida, I.

Two Years Of Coursework, Architecture