Shane Donahue Email & Phone Number

Jersey City, New Jersey, US

Los Angeles, California, US

• Architect Google Workspace transitions for Federal and State Government entities, Fortune 500 enterprises, and security first specialty organizations.
• Field technical challenges from all divisions of prospective enterprises and creatively solution as they review Google Workspace for features and functionality.
• Support account executives and deployment engineering teams in both technical and contracting challenges in delivering executable Statements of Work (SOW) for projects of all scales.
• Perform live demos, generate RFP responses, deliver in-person planning workshops, and tailored enterprise transition plans for all levels of enterprise organizations.
• Collaborate with vendor partners such as Okta, AODocs, LumApps and more to ensure customer needs are met through their transition, should native Google solutions not be available.

Los Angeles, California, US

• Perform interactive customer demos and lead presentations of Google G Suite features and functionality
• Maintain familiarity with competing collaboration products
• Gather current customer customer collaboration metrics, workflow processes, and infrastructure designs for organizations ranging in size from 100 - 80,000 users
• Architect a plan, including timeline and cost, to successfully transition a client’s current collaboration environment to Google Workspace

Minneapolis, MN, US

• Perform interactive customer demos of available Google Cloud products and services.
• Discuss current customer needs and future goals to determine and recommend applicable products and services.
• Determine the most effective method of transitioning users, applications, and data to Google Cloud products providing proof of concept as needed
• Plan and Execute migration of most current common mail and collaboration platforms including Microsoft Exchange/O365, Groupwise and IBM/Lotus Notes to Google Cloud offerings.
• Analyze current customer G Suite configurations and make recommendations based on security best practices

Eden Prairie, MN, US

• Perform presale network discovery, and draft proposals for applicable managed security products working in tandem with the sales team
• Design network architecture utilizing both existing customer hardware and new products as scoped during the presale discovery, factoring in PCI
• DSS compliance as necessary.
• Perform onsite installations, working with the assistance of the customer IT, or independently as specified (travel 30%)
• Network deployments include datacenter, log analysis, multipoint VPN, VLANs and switching, antivirus, advanced routing, network segmentation, IPS/IDS configuration, as well as firewall policy creation and documentation.

Eden Prairie, MN, US

• Configure and manage and troubleshoot firewall, IPSEC VPN and Internet connections for many remote sites
• Troubleshoot physical installations at multiple hospitality services sites
• Support and Troubleshoot hosted POP Mail, Exchange, web space, co
• located servers and routers
• Developed process, procedures, and documentation for new products and services.
• Support and Configure internet connections of all types (Fiber, T1, Cable, DSL) with all current major internet service providers.

Philadelphia, PA, US

• Support Business Class customers with internet connections, small office networks, and telephony products
• Nominated for a Comcast “Circle of Success” award in 2008 for work with the telecommunications of the 2008 LPGA US Women’s Open
• Supported operating systems including Windows 2000 through Windows 7 and Mac OS 9 through Mac OS 10.6.3, Applications including Outlook 2007, Apple Mail, Internet Explorer, Firefox, Etc
• Worked with various products from companies such as Apple, Cisco, SMC, Arris, Netgear, Microsoft, BMC Remedy and Zyxzel

• Support Residential customers with dial up Internet and resale Qwest DSL and phone services
• Worked with various products from companies such as 2Wire, ActionTec, Microsoft, Cisco, and Encore
• Supported operating systems including Windows 98SE through Windows Vista and Mac OS 7.5.5 through Mac OS 10.5, Applications including Outlook 2007, Apple Mail, Internet Explorer, Firefox
• Operated in managerial position for prototype retail store location during 2007 holiday season