Zhi Thing Chin Email & Phone Number

Singapore

Singapore

• Document, analyze and evaluate the business flow and work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen, and Interface designs.• Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences.• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.• Support the project manager, product manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

Malaysia

• Involving AP/ AR/ GL/ SOX & Masterfile to deal with diversified vendor and debtor and project maintenance.• Review and authenticate compliance documents, legal agreements to ensure the integrity of company’s financial operation. • Resolving finance dispute and queries via ServiceNow and Iscala.

• Participated in the planning and execution of ongoing research projects and conducted five user interviews to perform prototype testings.• Provided data-informed insights by accessing Hotjar and Google Analytics to analyse and increase flight purchase conversion rate by 20%.• As a chair person for customer referral program targeting to increase the headcount of new recruitment by 30% of the existing community. Tasks including budget control, tasks assigning, timeline control, meeting and presentation to head of departments.• Documented and modelled the business requirement into user story mapping by using JIRA and Confluence.

Bachelor'S Degree, Business Analytics, First-Class Honours

(In collaboration with Sunway University - Double Degree)

Bachelor'S Degree, Business Analytics, First-Class Honours

Diploma Of Education, Business Administration, 3.74 Cgpa