Humera Syed Email & Phone Number

London Area, United Kingdom

As a dedicated customer service agent, I specialize in delivering exceptional support and fostering positive customer experiences. With a strong focus on active listening, problem-solving, and effective communication, I handle inquiries, resolve issues, and provide personalized assistance. My goal is to ensure customer satisfaction by delivering prompt, accurate, and empathetic service.With experience in managing high-volume interactions and utilizing CRM tools, I work efficiently to exceed customer expectations and maintain brand loyalty. Passionate about creating solutions and building relationships, I thrive in fast-paced environments and enjoy collaborating with teams to improve processes and drive customer success.

India

Lead end-to-end UI/UX design for SnugSquare's suite of mobile apps, conducting user research, creating wireframes and prototypes, and implementing high-fidelity screens.Collaborated with cross-functional teams including product managers and developers to ensure designs met business goals and technical requirements. Launched a new Messenger app feature that increased user engagement by 20% through an intuitive interface optimized for mobile use.Improved checkout conversion rate by 15% on the E-commerce app through iterative A/B testing of new flows.Developed style guides and component libraries to maintain consistency across SnugSquare's growing product portfolio.Mentored junior designers through weekly design reviews and knowledge sharing. Championed a culture of feedback and user-focused design.

India

Conducted user research including stakeholder interviews, user surveys, usability testing, and heuristic analysis. Synthesized findings into actionable insights.Created low and high-fidelity wireframes and prototypes to communicate design concepts.Presented design work to cross-functional teams and incorporated feedback. Iteratively refined concepts based on usability testing feedback and new requirements.Contributed to UX writing and content strategy for app onboarding flows. Supported the development of a new design system and component library. Gained experience collaborating within an agile development environment.Developed portfolio of work including 3 published app features.

Master'S Degree, Computer Science

Module: 1. Computer Architecture and System Programming 2. Security of Emerging Connected Systems. 3. Mobile Platforms and Application.

Bachelor'S Degree, Information Technology