Hamza Butt Email & Phone Number

London, England, United Kingdom

• I am responsible for leading all Passengers Requiring Support (PRM) activities in one terminal, Providing strong leadership and direction to my team ensuring that the terminals operate efficiently and effectively•Responsible for the proactive communication of my management team with the airport stakeholders, driving constructive and collaborative ways of working.•Lead a culture of a continuous improvement methodology across the terminal and sharing best practice across the contract•Leading, develop and empowering a team of X15 Team Delivery Managers daily to ensure the highest levels of performance are achieved. I will set objectives and manage the team as appropriate.•Responsible for management of budget and will hold team accountable.

▪ Primary contact for airlines, maintained a strategic working relationship with suppliers, Regulatory Authorities, and customers.▪ Interrogated systems to investigate performance. ▪ Understood the impact of efficiency rates within the operation, able to drive efficiency of the available resources.▪ Responsible for the quality of communication for the operation on the day.▪ Tracked all relevant operational information on the day.▪ Ensured all staff under my control received the required training to safety undertake their works.▪ Focused on cost implications of damage to equipment and infrastructure and how it can be improved.

London Heathrow Airport Terminal 5

London Heathrow Airport Terminal 3

▪ Ensure that company standards of service, safety and customer care are adhered to. Regular interaction with management staff of airport and airline companies especially in the event of a service failure. ▪ Represented Omniserv at scheduled meetings where operational information, resource and equipment availability is discussed and shared amongst the Airport Authority and airlines. Attendance at these meetings helps me to strengthen working relationships and cooperation with other airport companies. ▪ Advising staff of their rostered duties, delegating tasks, monitor performance and handle customer and staff complaints. ▪ Address staff issues in a courteous and appropriate manner. ▪ Instill the importance of working to tight timescales to ensure team members meet flights and assist wheelchair passengers in a timely manner.

London Heathrow Airport Terminal 1, 2, 3, And 5

- Responsible for the escort of passengers with reduced mobility (PRM) from the aircraft to the terminal building and from the terminal building to the aircraft. - Worked as a ‘Lead Agent’ on many occasions and acted as the central point of contact to Airline Crew on board to liaise with them and to ensure the highest standard of quality and customer service is given to PRM passengers arriving to LHR.- I used my experience to challenge colleagues on best practices of moving PRM passengers in and out of aircraft seats and wheelchairs.- Coach colleagues on all the functionality and correct use of Inform.

Twickenham, United Kingdom

• Focused 100% on providing 82.000 Customers a safe controlled environment• I was responsible for Delivering apt security during matches. • I ensured all problems that may arise are dealt with swiftly and quickly, causing as little disruption.

London, United Kingdom

• Focused on holding the reputation of a Five Star Hotel.• Worked on variety of roles such as dealing with Customer Queries, Delivering legendary customer service. Planning and organising.

London, United Kingdom

Working in a team, providing ground handling, and a meet and greet facility for VIP customers (including Royalty and Politicians), at Heathrow Terminal 4

Bachelor'S Degree, Aviation/Airway Management And Operations

Modules included: Management Information and Managing People in Practice

Education record

A-Levels - Business and I.T GCSE's - Achieved Grade C and above in 10 GCSE’s including Maths, English and Science