Meeting and greeting clients as they enter the building in a friendly and engaging manner. Regularly booking meeting rooms for clients using Outlook. Maintaining the reception and other communal areas within the building. Recording access passes on excel and creating passes for clients using the ATC system. Organising incoming and outgoing post for clients as well as recording all post. Prioritizing my work and multitasking to ensure that all tasks are completed efficiently and in a professional manner.

Answering over 1000 calls a day in a small team during the busy Christmas period on behalf of an up market London client. Providing excellent customer service and solving problems whilst under pressure in a very busy environment.

Working in a team to create an exciting and enticing learning environment to aid the holistic and academic development of each individual preschool child. Resolving conflict among children and teaching them British values to ensure they mature into well rounded citizens. Following EHC plans in order to make certain that children with additional needs are being accommodated effectively and within accordance to legislation and provision. Recording observations of every child's development and assessing their next steps for development. Forming positive relationships with parents and carers to enable staff to learn more about the individual child, voice any concerns they may have and provide excellent customer service. Complying with safeguarding regulations and data protection guidelines to make sure that children, their parents and staff are safe and secure.

Assisting teachers in their daily routine by supporting children throughout the day, completing minor administrative tasks and organizing the classroom environment. Confident taking the whole class for a wide range of activities as directed by the class teacher. Design and deliver specific lesson plans to ensure the progress of student development in accordance to the EYFS and the National Curriculum. Accurately assess the children’s understanding of the lesson through observations, queries and written ability. In addition reflective practice was required to allow critical analysis of personal performance and awareness of areas for development.

Conversing with customers for the purpose of providing a friendly and positive customer service whilst also listening to customers to accommodate their choice of meal and drink. For some customers that are indecisive or exact about what they eat quick thinking to provide alternative options the may be preferable. Adapting to changing routines, alterations in team structures and regular adjustments to menus. Multitasking and being aware of everything whilst carrying out tasks as quickly and effectively as possible.

Interacting with children and actively engaging children in their work whilst supporting where necessary to assist the child’s understanding of the task that they have been set. Answering any questions the children have and adapting my explanation for the child's level of understanding as a result supporting their learning and development. Communicating with staff to obtain an understanding how lessons are structured in order to make certain that the plan is followed correctly. Finally this role involved some minor administrative duties to assist the class teacher in her day to day activities.

This role required staff to be patient with customers helping them find products and offering alternatives where necessary. In addition it was essential to provide excellent customer service when interacting with customers in a positive manner and discussing grievances with dissatisfied customers by remaining calm and professional when under pressure. Operating tills, handling money and maintaining the appearance of the shop floor for the benefit of the customers.

Observation and recognition of which customers are first at the bar waiting to be served for the purpose of maintaining a sense of order and achieving outstanding customer service. Attention to detail ensuring you serve the correct drinks in the appropriate glasses and not serving under age students in accordance with the law. Remaining energetic and enthusiastic in a fast passed, high pressure environment.

Adapting to a leadership role when working with inexperienced temporary staff that require support in their tasks. Require to develop an awareness health and safety standards and ensuring that they are adhered to. Working within a large team work to complete tasks efficiently and accurately with out conflict. Presenting a consistently positive and friendly approach to customers to ensure that they have an enjoyable experience. Always maintaining good punctuality and being at your post before the doors of the shop open so that you are ready for customers to arrive.