Hung Ma Email and Phone Number

- Supported a portfolio of top US/Canada retail Clients in various service levels, delivering analytics and insights that increased campaign ROI by 15% the affiliate marketing channel. - Singlehandedly served as point of contact for a service level that brings the organization on average ~$20M in company revenue with consistent increases YoY.- Cultivated diverse relationships across organizational levels, fostering collaboration and achieving 95% stakeholder satisfaction in… Show more - Supported a portfolio of top US/Canada retail Clients in various service levels, delivering analytics and insights that increased campaign ROI by 15% the affiliate marketing channel. - Singlehandedly served as point of contact for a service level that brings the organization on average ~$20M in company revenue with consistent increases YoY.- Cultivated diverse relationships across organizational levels, fostering collaboration and achieving 95% stakeholder satisfaction in client engagements.Proficient in Excel and PowerPoint, leveraging Pivot Tables, macros, VBA, and SQL to process and visualize data for 100+ client presentations annually. Show less

- Collaborated within a team to ensure all customer payments are applied in adherence to our SLA with a target of 24 hours, proper completion of weekly Threshold Write-offs and regularly advocated and assisted customers’ transition to electronic payments all while supporting key stakeholders such as Credit and Collections and Deliver.- Adopted more accurate reporting of our Key Performance Metrics by utilizing tools such as Excel and Tableau to analyze data for trends, drivers and areas… Show more - Collaborated within a team to ensure all customer payments are applied in adherence to our SLA with a target of 24 hours, proper completion of weekly Threshold Write-offs and regularly advocated and assisted customers’ transition to electronic payments all while supporting key stakeholders such as Credit and Collections and Deliver.- Adopted more accurate reporting of our Key Performance Metrics by utilizing tools such as Excel and Tableau to analyze data for trends, drivers and areas of improvement with charts and graphs allowing us to maintain an average Hit Ratio of 80%; an increase from 70%.- Spearheaded an innovative process with our business partner High Radius for automatic application of customers’ payments who send remittances via email by linking their payments with their MICR number effectively increasing our Key Performance Indicator from 70% to a peak of 85%.- Coordinated and led Bi-monthly ticket review meetings with our High Radius business partner to improve key stakeholder relations and productively reduced incident and service tickets by 50%.- Cultivated a culture of team bonding by actively participating in weekly lunch & learn sessions with our Pharmaceutical business partners while also engaging in knowledge transfers to improve the business. Show less

- Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution resulting in less than 5% past due of portfolio Accounts Receivable- Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers with combined credit limit of $115,700,000.- Perform monthly customer financial analysis to… Show more - Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution resulting in less than 5% past due of portfolio Accounts Receivable- Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers with combined credit limit of $115,700,000.- Perform monthly customer financial analysis to recommend and establish credit lines while also ensuring that the accounts remain within the assigned credit limits as well as assessing and mitigating financial risk which resulted in 0 bad debt write offs.- Drive desired customer payment behavior through visits, calls, reports, and other forms of timely and insightful contact with customers. Also employing efficient collection technique and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.- Analyze data, data, trends, drivers, and root cause in customer payment behavior with tools such as excel and tableau while partnering with other internal functions to create appropriate action plans to remove barriers to payment as well as provide support for action planning with data and dashboards. Show less

- Managed the Salesforce software system to increase production of the office by organizing hundreds of client and prospect information into lists while keeping notes on everyone so that the senior Financial Advisors can easily access this information to better serve their clients- Oversaw the planning of 3 special events; a golf seminar, a social security seminar, and a tech seminar where I brought in professionals to run the seminars and called over 200 client and prospects to fill… Show more - Managed the Salesforce software system to increase production of the office by organizing hundreds of client and prospect information into lists while keeping notes on everyone so that the senior Financial Advisors can easily access this information to better serve their clients- Oversaw the planning of 3 special events; a golf seminar, a social security seminar, and a tech seminar where I brought in professionals to run the seminars and called over 200 client and prospects to fill these events and ultimately 30 prospects planned additional meetings with the office which strengthened my interpersonal skills- Assisted my senior Financial Advisors in closing 5 prospects onto their books by attending client meetings in the different stages, creating and analyzing wealth outlooks of potential prospects’ accounts of $250,000+ using analytical tools provided by the office such as Wealth Outlook- Facilitated face-to-face digital wealth management seminars where I educated 20 Financial Advisors and 15 clients around the Central Florida market on digital wealth management tools such as the MyMerrill phone app to show how it can create a more streamline and secure connection between Financial Advisor and client Show less

- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges while responsibly auditing and generating $10,000 in revenue- Guaranteed positive customer experience as a part of a team performing cashier duties, product assistance and cleaning which maintained a 100% customer retention rate

- Managed a total budget of $31,170, appropriating funds to showcase a month long of events, internationally known speakers, and outreach events to celebrate Asian and Asian American histories, cultures, and contributions to Arts, Entertainment, Sciences, Politics and Sports.- Assisted with the process of bringing prominent members of the Asian American Community such as David Choi, William Jay and other local members to showcase their experiences

- Managed an annual budget of $8,310, for the program itself and AASU Week which is a week of events celebrating the its formation (FLP $1,140 + AASU Week $7,710)- Oversaw 5 events of AASU Week which celebrates the formation of AASU that brought out 800 attendees - Responsible for the timely submission and coordination of annual expenditures- Led the development of 132 first year students in leadership, event planning and networking through General Body Meetings… Show more - Managed an annual budget of $8,310, for the program itself and AASU Week which is a week of events celebrating the its formation (FLP $1,140 + AASU Week $7,710)- Oversaw 5 events of AASU Week which celebrates the formation of AASU that brought out 800 attendees - Responsible for the timely submission and coordination of annual expenditures- Led the development of 132 first year students in leadership, event planning and networking through General Body Meetings, workshops and retreats Show less