Hung Ma Email and Phone Number
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As a seasoned project manager in healthcare, I specialize in crafting strategic improvements to enhance both patient care and operational efficiency. Leading large-scale, cross-functional improvement projects, I meticulously align recommendations with the organization's mission and overarching goals.My expertise extends to adeptly managing facility systems, optimizing work planning, and coordinating operations and technology to bolster the reliability of critical infrastructure. In project management, I collaborate closely with stakeholders, leverage A3 Improvement processes, and utilize data-driven metrics to drive positive change, ultimately improving patient experiences and enterprise scores.Proficient in data analysis, I played a pivotal role in modernizing patient experience measurement tools and identifying key pain points in the patient journey. Through coaching initiatives and analytical skills, I achieved a notable 30% reduction in patient clinic times for Ophthalmology.Effective communication is at the core of my project management approach, involving meticulous planning and coordination with stakeholders at all levels. I excel at preparing comprehensive reports, leading impactful meetings, and employing diverse communication styles to ensure project alignment and minimize disruptions to patient care.In summary, my extensive experience as a healthcare project manager encompasses strategic project management, data analysis, and effective communication. I am dedicated to driving continuous improvement and ensuring the delivery of the highest quality of care.
Stanford Health Care
View- Website:
- stanfordhealthcare.org
- Employees:
- 9828
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Patient Experience Program ManagerStanford Health Care Jan 2024 - PresentPalo Alto, California, United States
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Patient Experience Project ManagerStanford Health Care Oct 2018 - Jan 2024Palo Alto, California, United StatesAs a seasoned project manager in healthcare, I specialize in crafting strategic improvements to enhance both patient care and operational efficiency. Leading large-scale, cross-functional improvement projects, I meticulously align recommendations with the organization's mission and overarching goals.My expertise extends to adeptly managing facility systems, optimizing work planning, and coordinating operations and technology to bolster the reliability of critical infrastructure. In project management, I collaborate closely with stakeholders, leverage A3 Improvement processes, and utilize data-driven metrics to drive positive change, ultimately improving patient experiences and enterprise scores.Proficient in data analysis, I played a pivotal role in modernizing patient experience measurement tools and identifying key pain points in the patient journey. Through coaching initiatives and analytical skills, I achieved a notable 30% reduction in patient clinic times for Ophthalmology.Effective communication is at the core of my project management approach, involving meticulous planning and coordination with stakeholders at all levels. I excel at preparing comprehensive reports, leading impactful meetings, and employing diverse communication styles to ensure project alignment and minimize disruptions to patient care.In summary, my extensive experience as a healthcare project manager encompasses strategic project management, data analysis, and effective communication. I am dedicated to driving continuous improvement and ensuring the delivery of the highest quality of care.
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Facilities ManagerStanford Hospital & Clinics May 2013 - Jan 2024Palo Alto, Ca
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Facility Manager, SeniorStanford Health Care Jun 2007 - Jan 2024300 Pasteur DriveImprove availability and reliability of facility systems (Asset Management Plan): this includes improvement in all areas of work planning, communication, coordination with operations, technology and project management for both existing and new spaces within the 1.4 million square feet property. Ensure departmental interior renovation projects are in accordance with the organization’s long-term facilities plan, service objectives, and growth initiatives. Plan and communicate with stakeholders both interdepartmental and intradepartmental to ensure alignment in project plans and critical handoffs to minimize disruption to patient care and construction efforts at the same time. Develop communication plans and send Facility Impact Notices to building occupants and stakeholders of planned and unplanned activities. Program, plan, budget, design, install, implement, and activate interior move, and space changes assigned by organization’s Maximo work order system in collaboration with stakeholders, vendors, contractors, regulatory teams to ensure a functional, efficient, and safe working environment for patients, guests, and staff. Facilitate complex interdepartmental projects and focusing on the conditions assessment program Managing Accreditation in the Physical Environment (MAPe) to improve daily operations. Review and negotiate contracts with vendors ensuring compliance with the organization’s policies. Monitor weekly budgets for planned, in-progress, and completed work for reconciliation and forecasting of expenses. Practice of inter-departmental sequenced work flows focusing on handoffs for complex efforts. Plan and coordinate space renovation projects and collaborate with appropriate regulatory subject matter experts. Perform space inspections with Environmental Health and Safety and Infection Control departments to ensure compliance with governmental regulations.
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Facility Manager, SeniorStanford Health Care Jun 2007 - Jan 2024300 Pasteur Drive
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Project ManagerStanford University Medical Center May 2011 - May 2013Stanford Hospital And Clinics, Pal Alto, CaProject ManagerMay 2011 to May 2013• Assesses, and documents project scope and program, describing the objectives, physical requirements, parameters, and constraints of the project, including not only the user's functional needs but also hospital and external jurisdictional criteria for health and safety, operation, maintenance, energy efficiency, quality standards, contextual issues, and aesthetics.• Assists in the development of policies, guidelines, standards, and acts as department representative on committees and professional organizations. • Maintains communications on a regular and timely basis, ensuring that all project participants are informed of project status, problems, and required actions.• Manages the process of furnishing and equipment selection, purchasing, and installation.• Manages the review and approval process to ensure appropriate approvals of all design work from schematic studies through final construction documents and related field changes and changes in scope; as well as approval for conceptual and detailed projects budgets.• Prepares and maintains accurate, coherent, timely, and auditable project records/files, and cost estimates with department procedures; and ensures that space inventory reports are complete.
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Project CoordinatorStanford University Medical Center Oct 2010 - May 2011Stanford Hospital And ClinicsProcurement/Facilities Project CoordinatorOctober 2010 to May 2011• Developed and implemented the Professional Attire program for twenty clinics within Ambulatory Care.• Planned, designed, implemented, and monitored fifteen renovation and relocation projects for Ambulatory Care.• Acquired resources and coordinated with key stakeholders (e.g., Material Management, Supplies Distribution, Information Technology, phone department (ITS), Purchasing, Accounts Payable, Housekeeping, Sterile Processing, Lab, Guest Services, Security, Marketing, construction team, vendors, and Managers) to ensure a seamless transition for the Ambulatory Care clinics during the relocation projects. • Lead the command center which provided problem resolution to the clinics during post activation.• Streamlined processes to ensure all renovation and relocation deadlines are achieved.• Evaluated current state work flows within the clinics and provided recommendations for best practices that would meet the new space plan.
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Administrative AssistantStanford University Medical Center May 2007 - Oct 2010Stanford Hospital And ClinicsAdministrative Assistant IIMay 2007 to October 2010• Planned, developed, implemented and monitored the Business Attire program for the Outpatient Center that won the 2009 North-American Association of Uniform Manufacturers and Distributors (NAUMD) Image of the Year Award. • Analyzed quantitative and qualitative data in the development of the Business Attire program for the Outpatient Center to ensure all stakeholders’ need is met and to minimize resistance or negative feedbacks toward the program.• Participated in monthly team meetings to optimize processes for Clinic Administration by applying best practices; flow diagrams were created to reflect new processes. • Organized meetings that included: coordinating, ensuring timely completion, meeting set-up, material compilation, training on new technology and equipments, collaborate with vendors on timely completion of deliverables.• Monitored Outpatient Center’s staff compliance with Stanford Hospital and Clinics’ policies and collaborated with standardizing the reception and check-out areas.• Served as a resource for the Outpatient Center, clinics, departments, and staffs regarding policies and procedures.
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Flight AttendantUnited Airlines Nov 1998 - May 2007Boston/Washington Dc/ San FranciscoFlight AttendantNovember 1998 to May 2007• Managed cabin flight crew and passengers’ safety as chief purser on DC-10, A319, A320, Boeing 777, 747, 757, 737, and 727. • Certified to use cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) to assist passengers.• Mastered standard operating procedures that are utilized by most corporate aviation flight departments in the United States.• Implemented customer resolution initiatives to sustain United’s outstanding level of customer service.
Hung Ma Skills
Hung Ma Education Details
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California State University-East BayMarketing & Human Resource And Organizational Behavior -
Univeristy Of PhoenixBusiness Management
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Univeristy Of Maryland, College Park
Frequently Asked Questions about Hung Ma
What company does Hung Ma work for?
Hung Ma works for Stanford Health Care
What is Hung Ma's role at the current company?
Hung Ma's current role is Patient Experience Program Manager, Stanford Health Care.
What is Hung Ma's email address?
Hung Ma's email address is hm****@****med.org
What is Hung Ma's direct phone number?
Hung Ma's direct phone number is +165072*****
What schools did Hung Ma attend?
Hung Ma attended California State University-East Bay, Univeristy Of Phoenix, Univeristy Of Maryland, College Park.
What skills is Hung Ma known for?
Hung Ma has skills like Analysis, Budgets, Business Analysis, Contract Negotiation, Customer Service, Data Analysis, Employee Relations, Forecasting, Leadership, Management, Marketing, Microsoft Excel.
Who are Hung Ma's colleagues?
Hung Ma's colleagues are Kim Watson, Juan Rodriguez Gudiel, Corbet, Mark, Erica W., Angela Bora, Pooja R, Carmel Aghdasi.
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