Hunter Bennett Email & Phone Number

Frankfort, Kentucky, United States

Orlando, Florida, United States

Lexington, Kentucky, United States

- Provided technical support to end-users. Assisted on complex help desk tickets.- Developed step-by-step training manuals for end-users to ensure seamless transition following application upgrades.- Demonstrated outstanding customer services skills. Consistently received high rating on client satisfactionsurveys.- Analyzed system requirements to efficiently isolate and resolve technical issues.- Created comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony.- Participated in large-scale upgrades and installations.- Maintained key business applications and systems.- Coordinated hardware and software upgrades.- Cultivated and maintained relationships with IT vendors.- Upgraded company to Linux Mint which impacted more than 55 machines.- Leveraged broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.- Migrated company from legacy customer relationship management (CRM) system to Salesforce.com by providing end-user training and support.- Created custom websites and SQL databases utilizing Ruby and HTML.