Hunter Estes Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, US

• Deploy SaaS-based applications in AWS and Azure hosted environments as part of the cloud application deployment team.
• Proactively identify and address problems or gaps in deployed applications and infrastructure, collaborating with other IT teams for preventive measures.
• Assist in rolling out new product features and installations to support rapid iteration and growth.
• Collaborate with development teams to ensure platforms are designed with operability and observability in mind.

Remote First, US

• Support hardware and general network-related equipment for over 300 specialty practices across the country, in both an On-prem Citrix-based Cloud architecture and AWS Cloud architecture.
• Train Incoming Hardware Technicians on responsibilities.
• Client case de-escalation.
• Assist Architecture Engineers with database migrations.
• Troubleshoot network architecture-related issues post server upgrades and cloud database migration.
• Handle the migration of 3rd party applications on ancillary servers.

Chapel Hill, North Carolina, US

• Responsible for day-to-day network desk support, which includes basic troubleshooting of hardware and applications (i.e., Windows Servers, Citrix, NextGen, Outlook, Printing, scanning).
• Assist clients with Citrix logins.
• Assist in implementations for new clients under guidance of Senior Systems Engineer, including site surveys and installation of Firewalls, PCs, Printers, and Scanners.
• Hardware and “equipment” training for TSI new-hires.
• Customer Service and Administrative responsibilities

New York, NY, US

• Answer incoming calls from Customers to research, respond and resolve their inquiries, questions, and/or concerns to company accounts, products and/or provisions.
• Uses computerized systems to track, troubleshoot and gather information while tracking and reporting consistent issues or problems.
• Handles inquiries and problems that are non-routine and may require adaptation of response and problem-solving techniques.

• Provide customer service for public and school libraries, manage orders, and maintain and renew magazine subscriptions
• Help train new employees in troubleshooting issues with clients by phone and email, handling billing information, file and resolve claims, and assist with customer interactions

Chicago, IL, US

• Obtained, fulfilled, and dispatched food, drink, and to-go orders efficiently
• Successfully served 100-120 customers per shift

St. Louis, MO, US

• Responsible for care and maintenance of vehicles on company lot
• Maintained constant communication with clients, management, and colleagues to ensure fluid operations of business