A role centered on responding to customer inquiries with efficiency and timelinessAddressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.By providing an outstanding experience for customers, customer service reps improve customer retention and lead acquisitionActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Handled customer inquiries and suggestions courteously and professionally.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered multi-line phones and used active listening skills to assess client's issues and challenges.Resolved Abbott CGM diabetes device issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Developed and implemented sales strategies to increase customer loyalty and retention.Determined needs, delivered solutions, and overcame objections through consultative selling skills.Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.Set up new accounts, established customer credit and set up payment methods.Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.Diagnosed and troubleshot hardware, software and network issues.Researched and identified solutions to technical problems.

Build my business from the ground up, get clients, work with clients, get portfolio's done, edit, organize, send and receive emails.