• Being a luxury branded retail store focusing on independently zoned space monitored on sales by hour & striving to go above and beyond for a full shopping experience.• Must be a good communicator, team player, customer focused, goal oriented, organized, ability to manage time, visual merchandising, self-starter, POS expert.• Upsell, and embrace a fast paced competitive environment.• Meeting and exceeding store and personal sales goals and standards of performance. • Adhered to loss prevention guidelines and deterred shoplifting to alleviate shrink.• Provide exceptional customer service and build relationships with customers in order to increase sales, build personal client groups, meet high sales standards.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions, replacements, warranty and shipping details.• Training in UNITY software, multi-channel phone operations.• Maintained accurate records of all warranty transactions using computer software systems.• Developed extensive knowledge of diabetes products and services to effectively consult with customers.• Maintained detailed records of customer interactions and transactions with accurate documentation. • Met performance goals and call center metrics in fast-paced performance setting.• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions• Specalizing in assistance with Freestyle Libre CGM clients, VA members, Kaiser Insurance members.

• Proven to work well with a team, meet goals, and provide excellent customer service to inexperiencedusers of computers. Apple, Microsoft, etc.• Committed to delivering excellent customer service while working in a fast-paced environment.• Experienced with social media and communications platforms.• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.• Proactively identified opportunities for upsells through analysis of purchasing habits of existingcustomers.• Drove sales through customer relationship building and suggestive selling techniques.• Employed persuasive sales techniques to close deals while adhering to company standards forprofitability.• Diagnosed hardware and software faults and resolved them in a timely fashion.• Conducted system troubleshooting to identify root causes of technical problems.• Conferred with customers to answer questions about products and services or escalate issues orcomplaints.

• Created and maintained positive employee relations by building, leading, and developing quality retail team.• Executed and maintained visual merchandising standards consistent with company brand standards and directives.• Performed opening and closing procedures to ensure security of premises and assets.• Demonstrated expertise in product knowledge and provided excellent advice to customers.• Overseeing all cash handling activities while ensuring compliance with established procedures.• Generated reports detailing daily sales activities for review by management personnel.• Successfully managed and developed retail sales teams, leading to increased customer satisfaction and revenue growth.• Monitored retail KPIs such as average transaction value, conversion rate, and footfall count on a regular basis.• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

• Communicated effectively with customers via telephone, mail and email regarding payment arrangements or other inquiries.• Conducted regular follow-up calls with customers in order to maintain positive relationships. • Maintained detailed records of customer accounts, payment plans and contact information.• Exercised sound judgment when making decisions related to customer accounts and collections policies.• Negotiated repayment arrangements with customers in order to resolve delinquent accounts. • Managed a portfolio of high balance accounts while meeting established performance metrics.• Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers.• Brought accounts to current status by reducing delinquency and defaults.

• Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.• Assisted customers with product selection, price checks, returns and exchanges, and special orders. • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.• Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.• Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.• Encouraged teamwork among colleagues by leading by example and providing guidance when needed.• Trained new team members on proper key-holding duties including