Proven track record of optimizing enterprise-level platforms such as Netsuite and SalesForce for an industry-leading solar installation company. Ensure data integrity, security, and compliance within best practices and industry standards. Provide hands-on technical support for system configurations, data migrations, and custom software development within and between platforms. Work closely with team members on projects as well as cross-department collaboration to meet company needs.

Work closely with coworkers, management and clients to maintain company's image and ensure customer satisfaction. Proficient use of design software to accurately size solar arrays and create custom proposals, templates, and other official documentation. Organize and maintain leads and customers within CRM software. Perform back-end work such as: electrical diagrams, proposal template design, installation crew reference diagrams, office reports, invoices, scheduling, etc. Oversee duties of design team members to ensure quality of work being presented to customers and sales teams. Create weekly and monthly reports for company progress and seek out areas where improvement is available.

Provided high level customer service for large events of up to 280 people.

Provided exemplary customer service to guests of The Duke Mansion. Worked as a lead server to guide the front of house staff on best practices within the food service industry. Operated effectively with very little oversight during large and small events.

Provided high level service for events of all sizes, including white-glove dinners and large gatherings. Trained new employees to meet top quality standards within the catering industry. Organized and packed resources for individual events. Operated comfortably and effectively in a fast-paced environment while working 10-12 hour shifts.