Hunter Mclaughen Email & Phone Number

Gather information from customers on how to configure PCs and mobile devices.Create configurations to meet customer needs and push them out either remotely or on site.Leverage various methods of remotely configuring and managing devices including Apple Business Manager, Microsoft MaaS360, Intune, and AzureResource for Service Desk to come to for more.

Handle incoming IT support tickets from both incoming phone calls and customer submitted tickets.Resolve tickets as efficiently as possible.Escalate tickets that were beyond my abilities.Go on site to onboard new customers, educating personnel on how the incoming services would operate.

Manage daily tickets for IT issues.Began learning SQL query language and application.Serve as knowledge base for customers to contact with software questions.Resolve desktop issues for internal customers.Begun to manage asset configuration, distribution, and tracking.Helped write initial drafts for Access Management and Incident Response for federal.

Chattanooga, Tennessee Area

• Set up and support demonstrations for sales personnel
• Being a point of contact for customers for support both before and after sale
• Remotely configure, troubleshoot, and maintain customer’s endpoint devices
• Set up, configure, and maintain servers for customers
• Manage various projects to mutually agreed upon criteria
• Devising project steps to negate any impact to customer’s production while maximizing efficiency of getting the project done

• Organize all documents needed for the implementation process.
• Prioritize tasks to manage timelines with strict deadlines.
• Take part in Customer Interface Sessions to help the client fully understand the policy(s) that are being purchased for their employees.
• Accurately enter client information to avoid delays or cancellations of coverage.
• Work independently, within a team, to maintain my own schedule to insure all tasks are completed on time.
• Insured that both new and renewing accounts meet the mandates for each state with resident members.

Fostered relationships with existing customers to continue their business.Met with prospective customers to determine how our services matched up with their needs.Received orders via internet, contacted the customer to obtain any other useful details & coordinated the production of the customer's order through delivery.Developed an understanding of the.

Formulated & carried out lesson plans designed to help students achieve and acceptable level of understanding.Evaluated students' progress & worked with the students & their parents if there were deficiencies.Supervised other employees to ensure that all areas were taken care of.Designed & implemented a safety plan in case of a school invasion that would.

Remained current on state and federal air pollution regulations.Received, evaluated and responded to quarterly emissions reports from facilities including TVA.Observed and validated emissions tests for opacity, volatile organic compounds, mercury, particulates & many others.Conducted the tests for particulates.Observed and validated QA/QC tests on.