- Directly reported to owners in this autonomous role. Directed 4 restaurants (Frequently flexed to 11 stores) with annual volume of $6m, and a commissary kitchen that supplies 9 restaurants with a total annual volume of more than $25m. - Opened Lardo Moda at the home of the NBA Trailblazers, the Moda Center- Owned a management model overhaul from start to finish, including hiring, firing, and rewriting the brand’s operational playbook. - 0% Store Manager turnover during tenure as Operations Director. - Named Best Sandwich Shop in Portland 2023 by Willamette Weekly.

- Fully rewrote the beverage program, and increased beverage sales from 11% of total sales to 14%. - Responsibilities including fully owning P&L, HR, payroll, 24/7 operational support, vendor negotiations, recruiting, and running frequent offsite events.

- Managed stores with individual annual volume of up to $6m in this 100% traveling “Fixer” role - Focused on underperforming and understaffed stores, and increased guest satisfaction metric from 59% to 91%. - Specialized in training and team member development, and increased team member leader percentage from 7% to 27%.

- Supervised food and beverage staff at Dallas’s newest luxury boutique hotel. - Coordinated fine dining experiences for guests in the 200 seat Ellie’s Restaurant, as well as private parties. - Managed the 24/7 in-room dining program for 180 rooms. - Responsibilities included running service, hiring & firing, setting pars, ordering, and cataloging & maintaining inventory for the bar and wine programs.

- Served an experiential 12 course tasting menu experience for guests at a restaurant D Magazine called “one of the best new restaurants in DFW.” - Provided a fine dining experience at the top rated restaurant in DFW. - Lead trainer and Captain of FOH employees. Wrote menu descriptions for both FOH and BOH.

- Increased choir size by 35% through recruitment. - Won first place at national performance competition. - Successfully prepared 150 middle school students to meet standards for state evaluations

- Consistently the top salesman in the store and top 5 in the entire company - Increased sales by anticipating customers’ needs and expanding their knowledge of our merchandise. - Sold men’s formal-wear with a focus on personalized customer service, building a loyal client base, and working as a team to reach store goals.