Hunter Ross

Hunter Ross Email and Phone Number

AVP; Implementation Specialist at Bank of America @ Bank of America
charlotte, north carolina, united states
Hunter Ross's Location
Austin, Texas, United States, United States
Hunter Ross's Contact Details

Hunter Ross work email

Hunter Ross personal email

n/a
About Hunter Ross

Resourceful, energetic, strategic professional with over 10 years in business operations, customer service, quality control, complaint resolution, implementation, and analytics. Proven experience in identifying and mitigating risk. Excellent communications skills, with ability to drive growth, brand, and operational performance. Proven ability to present successful solutions to executives and keep open line of communication. Proven ability to work under pressure in a team environment; Ability to liaise with all levels of the firm and people with different experiences and backgrounds. Self-motivated and able to work unsupervised.

Hunter Ross's Current Company Details
Bank of America

Bank Of America

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AVP; Implementation Specialist at Bank of America
charlotte, north carolina, united states
Website:
bankofamerica.com
Employees:
250057
Hunter Ross Work Experience Details
  • Bank Of America
    Avp; Implementation Specialist
    Bank Of America May 2020 - Present
    Dallas, Texas, United States
    View
  • Bank Of America
    Officer; Quality Analyst
    Bank Of America Oct 2015 - Present
    Addison, Texas
    Working in the Regulatory Complaints department to over see end to end resolution of customer and regulatory complaints
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  • Bank Of America Home Loans
    Quality Analyst
    Bank Of America Home Loans
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  • Bank Of America
    Officer; Quality Target Tester
    Bank Of America Feb 2012 - Present
    Work with audit partners and LOB to complete control testing for risk related items● Serve as subject matter expert for home loans Payoff FTC tests, and retail bankingTravel Flag tests. Communicating with the LOB daily to provide status of errors relatedto the test.● Complete required number of monthly evaluations targeting specific risk issues asassigned by the line of business● Ensured deliverables are completed, identify gaps in processes.● Worked SIAIs, MRAs, and open audit issues.● Work in the Home Loans, Retail Banking, and Credit Card divisions.
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  • Bank Of America
    Assistant Vice President; Quality Analyst
    Bank Of America Oct 2015 - May 2020
    View
  • Bank Of America- Cscc
    Business Partner
    Bank Of America- Cscc Feb 2011 - Jan 2012
    Escalations● Serviced all requests for Merrill Lynch/US Trust Clients● Handled all escalated issues from financial center mangers● Worked all issues end to end ensuring satisfactory resolution● Communicated directly with executives to issue complaint resolution
  • Bank Of America
    Customer Service Representative
    Bank Of America Dec 2009 - Jan 2012
    Handled all inbound customer service request for the mortgage call center● Assisted with the Bank of America Countrywide merger● Worked special projects for MHA modifications● Worked all incoming correspondence

Hunter Ross Skills

Interpersonal Skill Manual Testing Qtp Quality Assurance Regression Testing Quality Center Sdlc System Testing Test Management Test Planning User Acceptance Testing Test Strategy Testing Call Centers Risk Management Mortgage Lending Mortgage Banking Test Execution Performance Testing Sales Customer Service Microsoft Office Customer Satisfaction

Hunter Ross Education Details

  • Colin College
    Colin College
    Business Administration

Frequently Asked Questions about Hunter Ross

What company does Hunter Ross work for?

Hunter Ross works for Bank Of America

What is Hunter Ross's role at the current company?

Hunter Ross's current role is AVP; Implementation Specialist at Bank of America.

What is Hunter Ross's email address?

Hunter Ross's email address is hu****@****ica.com

What schools did Hunter Ross attend?

Hunter Ross attended Colin College.

What skills is Hunter Ross known for?

Hunter Ross has skills like Interpersonal Skill, Manual Testing, Qtp, Quality Assurance, Regression Testing, Quality Center, Sdlc, System Testing, Test Management, Test Planning, User Acceptance Testing, Test Strategy.

Who are Hunter Ross's colleagues?

Hunter Ross's colleagues are Salvatore Garofalo, Ashley Arias, Siria Ramirez, Omar Martinez, Michael Brethour, Chris Bouton, Terri D. King.

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