• Secure new projects and contracts• Propose client-focused solutions based on customer needs• To manage the IT Service Delivery team • Ensure SLA’s are achieved and client expectations are met• Establishes and maintain good relationships with existing and new clients; and optimize revenue prioritizing opportunities and engaging clients proactively• Ensure quality and profitable services are performed to the agreed SLA • Attend client service review meetings areas covered will include performance reports, service improvements, quality and processes• Induction and On Job Training for engineers

Account(s): • YTL Power SerayaJob Descriptions: • Definition of service level agreements (SLA’s) related to contracted services • Deployment and manages the IT Service Delivery team for operations and project support • Ensure SLA’s are achieved and client expectations are met• Managing AD Server• Ensuring quality and profitable services are performed• To ensure that systems, processes and methodologies are specified are followed to ensure effective monitoring, control and support of service delivery• To provide reports to an agreed schedule (or on request) including management and account performance reports • Attend client service review meetings areas covered will include performance reports, service improvements, quality and processes• Induction and On Job Training for engineers

Account(s): • Accounting and Corporate Regulatory Authority (ACRA)• Central Provident Fund Board (CPFB)• Ministry of Manpower (MOM)• Monetary Authority of Singapore (MAS)• Singapore Workforce Development Agency (WDA)Job Descriptions:• Maintaining optimal relationship with Agency TSM, MCIOs, End-Users and Engineers• Ensure SLA expectation• Generating of weekly and monthly reports• Project Management• Arranging and delegating scope of work for engineers• Induction and On Job Training for engineers• Organizing Team Building activitiesAchievements:• Awarded for Appreciation of Outstanding Efforts from HP• Promoted to Cluster Lead on February 2013

Account(s):• Publicis Groupe• Saatchi Group• Saatchi and Saatchi• Leo Burnett• StarcomJob Descriptions:• Maintaining optimal relationship with End-Users• Arranging and delegating scope of work for IT Executives• Attending Daily Cases and Service Requests• Ensure SLA expectation for Singapore to be met• Project Management• Documentation of SOP and implementation of processes.• Creation of IT Asset Inventory

Account(s):• Resort World at SentosaJob Descriptions:• Maintaining optimal relationship with End-Users• Induction, training and appraisal for engineers• Attending Daily Cases and Service Requests• Handling complaints from End-Users• Ensure SLA expectation to be met• Project Management• Generating of daily and weekly reports• Creation and updating of SOP.• Creation and implementation of processes.• Creation of user guides when necessary• Team Building

Account:• Agency of Science, Technology and ResearchJob Descriptions:• Attending Daily Cases and Service Requests• Handling complaints from End-Users• Ensure SLA expectation• Generating of reports• Managing assets and non-asset IT equipments• Maintaining optimal relationship with End-Users and Engineers• Project Management• Induction, training and appraisal for engineers• VVIP SupportAchievements:• Increased and maintained SLA from 85% to 98% and above• Promoted to the position of Team Leader on October 2007• Testimonial and commendation from the Chairman of ASTAR

Account:• Tan Tock Seng HospitalJob Descriptions:• Deployment of workstations and all other IT related equipment• Installation, troubleshooting and repairs of both hardware and software• Tracking of assets locations and specifications• Coordination with vendors, contractors and users• Providing solutions to users, contractors as well as subordinates• Assets tracking