Hunter Andrews Email & Phone Number

Muncie, In, Us

Indiana, United States

Work closely with senior-level management to discuss and build strategies for dialing campaigns. Have a direct impact on portfolio penetration, department success, and helping reduce the flow of inventory. Analyze and review data in SQL, Excel, and department reports to make sound decisions to increase the efficiency of the product. Work with Twilio, AWS, NICE, and Genesis dialing platforms across multiple business lines. Have overhauled dialing strategies that have now increased portfolio penetration to over 93% and made the areas successful in obtaining monthly goals.

Develop strategic and tactical plans to meet different requirements of the compannys lines of business.Produced and updated documents, reports, and tracking spreadsheets using NICE, Excel, and Twilio. Created training materials for new hires over information regarding our operational systems and procedures.Engaged in high-level strategy meetings, contributing to financial and logistical framework planning.Analyzed trend data to forecast operational needs and plans for the next course of action for company business needs.

Designed and developed complex data structures and ETL processes for various data sources. Implemented best practices in database design, data modeling, and data management to ensure optimal system performance. Analyzed and optimized database and ETL performance to meet system requirements and service legal agreements. Developed and maintained documentation for database and ETL processes, ensuring that stakeholders have access to accurate and up-to-date data and information. Worked collaboratively with cross-functional teams, including business analysts, developers, and project managers on specific time frames for the business.

Muncie, Indiana, United States

Collected and analyzed call center statistics, sales rates, costs, and customer service metrics. Developed quality employees within the business to take on leadership responsibilities and roles. Provided real-time coaching, guidance, and feedback to customer service agents to achieve development goals. Project- managed new systems to improve staff performance monitoring and customer satisfaction. Conducted performance reviews for team members. Implemented innovative service strategies to improve customer experience and engagement. Achieved team and department levels on a monthly basis, receiving top-performing team 42 times.

Handled a high volume of calls of outbound and inbound calls on a daily basis to collect delinquent debts.Utilized skip tracing tools to locate and update debtor information in the company's system.Achieved performance goals consistently, meeting or exceeding collection targets.Documented calls and updated systems with accurate and thorough notes for future reference.Developed and maintained positive relationships with debtors, promoting the company's reputation for fairness and professionalism.

Master Of Science - Ms, Technology Leadership And Management

Bachelor Of Business Administration - Bba