• Diagnose and resolve technical issues on the fleet of MAC computers through Kandji MDM and Sophos Anti-virus in accordance to SOC 2 Compliance standards.• Provide support across our cloud software applications including Google Workspace, Google Drive, Zoom, and Outreach.io.• Own and manage all audio visual requirements for business wide remote meetings, team communications, and Zoom IP phone system.• Manage all hardware and licensing assets across all departments in the organization.• Manage all user onboarding and offboarding along company security guidelines.• Support the other roles of the operations team including running projects where required.

• Collaborate with HR and Hiring Managers to ensure that up to 300 museumassociates have access to file shares, email, and business applications, and thataccess is transferred or terminated when they change positions or leave.• Manage, maintain, and provide support for business applications by ongoingauditing, researching new functionality, creating and maintainingdocumentation, and providing customized training across 15 departments.• Manage hardware associated with software applications that are employee-and customer-facing.• Coordinate IT needs in interdepartmental projects and with 30+ externalvendors.

• Maintained network infrastructure, particularly wireless hardware; troubleshot issues, provided help desk support.• Awarded a bonus for work in implementing ticketing system and CRM configuration.• Originated IT department documentation and related standards.• Imaged and deployed computers, phones, and other IT needs for new associates; kept inventory of IT assets.• Supported event and meeting AV setup and troubleshooting.

• Addressed escalated guest concerns, questions, and compliments across multiple methods of communication.• Advocated for and created a more efficient lobby flow for guests.• Created and managed daily schedules for Host Team.• Created and assisted with implementation of written processes for associates of the Guest Services department.• Assisted Box Office supervisors and 15 departments to ensure smooth daily operations.

• Assist Guests with a multitude of concerns or issues• Manage employee schedules and positions• Work with multiple departments to enhance guest experiences• Guest Relations Supervisor and Manager when needed

• Usher• Ticket Taker• Guest Services: Gave directions to Guests and answered any questions or concerns a Guest might have had.• Received Access Management Training: Screening, Bag Checks, Access control, and Crowd Management