Hunter Long Email & Phone Number

Columbus, Georgia, United States

• Respond to client inquiries, understand technical questions, and assess needs to suggest appropriate solutions.• Provide accurate and timely technical information, advice, and assistance to clients• Conduct research and develop proposals for technical solutions to address client needs.• Collaborate with cross-functional teams, including product development, to address client concerns and enhance the organization's offerings.• Assist clients with technical inquiries, troubleshooting issues, and providing step-by-step instructions to resolve problems and ensure timely resolution• Document client interactions, inquiries, and solutions provided in the company's CRM system.• Administer multiple ad hoc projects from initiation to delivery, ensuring timely and successful completion within budget and quality parameters.• Facilitate project requirements analysis, collaborating with stakeholders to understand their needs and expectations.

Columbus, Ga

Senior Account Manager​ ​(2011-Present)● Effectively communicate with 100+ chapter administrators to guide and direct successfulfinancial and data management● Recognize areas of underutilization of services and provide solutions to fulfill client needs● Maximize cash flow for clients by providing expert feedback for best practices to ensure overalloperational efficiency● Coordinate system training with administrators to establish comfort and familiarity with systeminterfaces● Ensure chapters achieve accurate and timely reporting as required by numerous nationalheadquarters● Consistently provide all-encompassing customer service of tools and services to ensure chaptersoperate at highest potential● Advocate organizational operation efficiencies by providing feedback for improved workflow● Provide records management and statement production in an ongoing manner for customer retention

• Execute compliance testing including, but not limited to ADP/ACP, coverage, cross testing and average benefits • Calculation of contribution allocations• Production of Form 5500 and other government forms• Advise clients on technical information regarding plan and contract administration• Recognize and research unusual or complex administrative situations• Communicate effectively with clients, brokers, business partners, peers and management

 Constructed reports providing month-end financial data to investors meeting strict deadlines and guidelines Prepared and submitted wires for investor remittances, repurchases and short sales Recovered REO losses due back to servicer, ranging from $10,000 to $500,000 Consulted and advised investors regarding issues and concerns Researched and reconciled investor custodial accounts

 Advised mortgagors on payment options to avoid foreclosure Obtained first lien information and Broker Price Opinion within required timeframe Provided information to analysts for loss analysis Contacted first lien attorneys for information on liens Monitored first lien to foreclosure Reviewed and made decisions on payment applications

 Co-Managed daily operations Supervised staff of 10 employees Handled financial transactions, daily balance and bank deposits Provided excellent customer service and expanded business by 10%

Business, Marketing

Arts

Activities and Societies: Awarded a full baseball scholarship