Hunter Long Email & Phone Number

Columbus, Georgia, United States

• Respond to client inquiries, understand technical questions, and assess needs to suggest appropriate solutions.
• Provide accurate and timely technical information, advice, and assistance to clients
• Conduct research and develop proposals for technical solutions to address client needs.
• Collaborate with cross-functional teams, including product development, to address client concerns and enhance the organization's offerings.
• Assist clients with technical inquiries, troubleshooting issues, and providing step-by-step instructions to resolve problems and ensure timely resolution
• Document client interactions, inquiries, and solutions provided in the company's CRM system.

Columbus, GA

• Senior Account Manager​ ​(2011-Present)
• Effectively communicate with 100+ chapter administrators to guide and direct successfulfinancial and data management
• Recognize areas of underutilization of services and provide solutions to fulfill client needs
• Maximize cash flow for clients by providing expert feedback for best practices to ensure overalloperational efficiency
• Coordinate system training with administrators to establish comfort and familiarity with systeminterfaces
• Ensure chapters achieve accurate and timely reporting as required by numerous nationalheadquarters

• Execute compliance testing including, but not limited to ADP/ACP, coverage, cross testing and average benefits
• Calculation of contribution allocations
• Production of Form 5500 and other government forms
• Advise clients on technical information regarding plan and contract administration
• Recognize and research unusual or complex administrative situations
• Communicate effectively with clients, brokers, business partners, peers and management

 Constructed reports providing month-end financial data to investors meeting strict deadlines and guidelines Prepared and submitted wires for investor remittances, repurchases and short sales Recovered REO losses due back to servicer, ranging from $10,000 to $500,000 Consulted and advised investors regarding issues and concerns Researched and.

 Advised mortgagors on payment options to avoid foreclosure Obtained first lien information and Broker Price Opinion within required timeframe Provided information to analysts for loss analysis Contacted first lien attorneys for information on liens Monitored first lien to foreclosure Reviewed and made decisions on payment applications

 Co-Managed daily operations Supervised staff of 10 employees Handled financial transactions, daily balance and bank deposits Provided excellent customer service and expanded business by 10%

Business, Marketing

Arts

Activities and Societies: Awarded a full baseball scholarship