Hunter Lyons Email & Phone Number

New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

- Oversees customer retention, satisfaction, implementation, and growth strategy over a book of small businesses.- Educates key stakeholders through company-wide meetings with focuses on benefits offerings, payroll management, and enrollment processes to ensure successful implementation of Justworks’ products.- Maintains and supports the day-to-day relationships with customers and determines ongoing opportunities for growth.- Works cross-functionally with Sales and Operational Teams to facilitate a seamless transition of accounts from Sales to Ongoing Customer Success Management.Organizes, streamlines, and project-manages complex issues to ensure our customers’ long-term success on the Justworks platform.- Successfully onboarded and implemented 150 SMB’s, totaling over $700,000 in Annual Recurring Revenue for Justworks’ FY23.

New York, New York, United States

- Developed expertise in HR-adjacent subjects such as payroll, health insurance, ancillary benefits, payroll taxes, HRIS systems, and compliance to provide an award-winning customer experience to thousands of companies using our platform for PEO services. - Participated in and contributed to customer retention projects to help support small businesses in retaining access to affordable benefits. - Received the Justworks “Renewals Hero” award during our company’s annual health insurance renewals project. This award recognizes a Customer Success team member who exemplifies extraordinary leadership and bias for action during this project and goes above and beyond for their customers and colleagues. - Took on the role of a Customer Success Mentor, meeting daily with new representatives for a period of two months to coach, educate, and positively support our company’s newly onboarded employees.

Montreal, Quebec, Canada

Managed 50+ daily customer calls, chats, and emails to answer customer questions, clarify product offerings, and work to resolve account issues. I also achieved on average a 93% customer satisfaction rating by serving as a positive, proactive, and empathetic sounding board in order to resolve customer concerns.Recommended new products and services to customers, generating an average of $11.8k monthly sales revenue. On top of this, I consistently performed in the top 10% of Seedbox's CR department in chat and email handling, improving overall team efficiency and customer response time.

Schulich School Of Music, Mcgill University, Montreal, Quebec

Assisted Box Office Manager by completing calls in English and French, processing account information, and assisting with financial statements to increase overall in-office productivity. Efficiently processed transactions, educated customers on Schulich's various venues, and informed customers of upcoming shows, improving in-office efficiency and client satisfaction.

Montreal, Canada Area

Researched, reported, and wrote relocation, real estate, and lifestyle content to attract potential clients to the platform. Optimized content for search engines and lead generation to increase the number of unique visitors to the platform. Assisted with analytical projects to improve blog strategies and tactics.

Bachelor Of Music, Concentration In Saxophone, Minor In Music Education

High School Diploma, High School/Secondary Diplomas And Certificates