- Conduct new hire training and onboarding which includes: company policy, techstack, industry & product, and sales training with certification - Handle all logistics and coordination of each onboarding cohort- Assist in managing new hire access to our tech stack- Manage LMS training content for new hires- Build out new training material as needed (new product releases, change in process, etc)

- Lead an SDR team in office & remote; 8-18 SDR’s- Achieved consistent quota attainment: FY23 Q4: 118% (as of November) FY23 Q3: 108% FY23 Q2: 110% FY23 Q1: 102% - Increased the SDR teams outbound lead generation by 150%- Provided, training, onboarding, development & coaching too experienced and new SDR’s to master the role and promote successfully- Updated the outbound prospecting motion to an account based model and implemented new strategies and processes- Worked cross functionally with RevOps and Marketing to implement new inbound & Outbound processes - Regular duties of an SDR manager, including, but not limited to: facilitating 1:1’s, handling improvement plans, hiring, SPIFF management and gamification, etc.

Responsible for the enablement of all GTM departments by owning:- Onboarding - Spearheaded all onboarding initiatives for GTM teams to ensure seamless integration of new hires, reducing ramp-up time and improving time-to-productivity, e.g., Took SDR initial ramp up time from 1 month to 2 weeks. - Training - Developed and delivered training programs for sales, marketing and customer success and other GTM teams, boosting performance.- Data Analysis - Enhanced revenue strategies through data insights, e.g., introduced personalized prospecting via Account-based model in SDR organization- Tools & Tech - Worked with RevOps to implement new tools, like: LinkedIn Sales Navigator, 6Sense, Replay, and LeadIQ, etc. Increasing the overall efficiency and adaptability of the GTM teams.- Content - drove internal content creation efforts that supported GTM teams in their training and understanding of new company initiatives and products and contributed to the overall revenue growth of the company.

- Hired to create and manage a brand new internal sales program. Discovered and tested customer buying signals, created documentation and flows on sales processes, and began hiring sales agents after proving out the concepts. - Responsible for the onboarding and continued training/enablement of all sales agents.- Held regular one on one’s and provide constructive performance feedback to help agents hit and exceed individual goals month over month.- Listen to calls to discover customer pain points, note and document trends and train agents on best practices.- Work cross functionally with different teams like marketing and engineering to improve processes for agents and provide feedback we learned through customers interactions to help improve different campaigns and their results. - Exceeded the first year’s quota expectations of $600,000 by reaching $1.2 million in ARR. - Tasked with creating a Free Trial team whose goal was to increase free trial conversion rates and gain insights into our new free trial customers and present those findings in weekly meetings to key stakeholders.

- Company subject matter expert in policies, procedures, and contract negotiation. - Oversees the collection of outstanding credit to minimize profit loss while ensuring it is handled appropriately and per company policy.- Executes and suggests improvements to servicing standard operating procedures with an appreciation for the trade-offs implicit in taking on additional credit exposure to a customer with the goal of maximizing long-term repayment.

- Engaged in conversations with 50+ customers daily to resolve a variety of issues- Collaborated with fraud, compliance, operations, sales, underwriting, and engineering departments to deploy growth-focused solutions and contributed to a 15% NPS increase.- Deep understanding of 3rd party tools like Salesforce, but also company specific tools like Retool. - Mentor and help onboard new associates.

- Reached revenue targets each month by regularly meeting with customers, maintaining good relationships and presenting new tools and products to customers that solved their needs.- Negotiated renewal contracts to reduce churn risk. - Responsible for training and mentoring newly hired CSM Reps under the guidance of CSM manager. - Helped create new processes like: better reporting methods between departments for managing the integration lifecycle and outreach campaigns based on department initiatives.- Took the lead on an internal initiative to collaborate between SMB and Mid-market team members to become more knowledgeable in the auto industry

- Managed a book of business comprising 950K in ARR with an average of 97% quarterly net retention - Managed the onboarding process of new customers by presenting and training to key stakeholders and staff on how to use the product and its best practices. - Collaborated with Product, Engineering, Product Support and Integrations for product enhancements, objections and general issues presented by customers.- Had/have a deep understanding of systems and tools, i.e. Salesforce, Domo, Telephony system, etc.

- Launched Google Fiber SMB efforts for the entire Salt Lake City Market- One of four to be chosen as part of the first door to door sales team at Google, which was responsible for 15% of all Google Fiber Sales Nationwide in its first quarter.- Managed a book of over 80 properties, with the responsibility to drive sales through events, direct customer sales, and marketing efforts. - Develop and build relationships with multi-dwelling unit property managers and stakeholders- Be a Google Fiber product expert

- Develop and build relationships with local businesses to acquire new subscribers - Daily outbound phone calls, emails and in-person visits- Educate and sell to local small businesses- Experiment and implement innovative solutions to drive new acquisitions

- Manages the property's proactive and reactive sales efforts,- Maintains successful performance by increasing revenues- Served as hotel authority on sales processes and sales contracts - Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share - Managed the development of a strategic account plan for the demand generators in the market- Provides day to day leadership to sales associates to achieve property sales objectives

- Work collaboratively with property sales channels to ensure sales efforts are coordinated- Proactively manage and develop assigned account portfolio to achieve targets- Proactively identify, qualify and solicit new business opportunities to achieve personal and hotel revenue goals - Supports conversion of incoming opportunities for the hotel- Build and strengthen relationships with existing and new customers for the hotel to enable future bookings - Demonstrate exemplified customer service and creates a positive example for customer relations

Prospect via phone, e-mail, and in person for new business to increase hotel sales; go on sales calls and meet with clients to discuss corporate and group rates; Follow up with and close clients; create proposals, contracts, and keep a detailed record; stay up to date on local market trends; understand and utilize all hotel tools and systems; Sell meeting/event space to customers; perform any other additional tasks assigned.

Make outbound and take inbound calls from potential clients, know and follow the sales process, up sell to longer plans and close sales, have detailed knowledge of the product and service, have a good understanding of real estate and how to be successful as an agent, help current customers with their accounts, help with company S.M.A.R.T. goals and projects, maintain and exceed key production indicator (K.P.I.) standards, and keep good relationships with customers through phone calls and e-mails.

Have a detailed knowledge of current and incoming products; customer service and sales; measure and fit suits, pants, shoes, and shirts, etc.; fill back orders when products are shipped to the store; keep store clean and well kept; take inventory; count the till and keep an accurate record of both cash and card revenue; stay up to date with new systems and system updates.