Russell Hunter Email & Phone Number

The Hague Area, Netherlands

Service Delivery to our customer base ORM Oil & Gas industry

The Hague Area, Netherlands

Leading the ITIL Transformation

St Asaph

Pinacl - Managed Network, WiFi, Dark Fibre & IoT Smart City/Home solution providers.Responsible for all Consultancy, Project & BAU delivery of Services to our customer base.Consultancy - Managing SME Cisco, Meraki, Fortinet, Network security, IoT.Project Management - PRINCE2 & ISO9001:2015 aligned process PMaaSManaged services - from a full outsourcing provision to a more partnership driven co-sourcing serviceManaged wireless - networks that deliver secure, robust and reliable coverage, whatever the size of your areaManaged network infrastructure – Incorporating LAN, WAN and public and private WiFiOur culture of delivering excellence through all our people is underpinned by embracing change in the technology sector for the benefit of our customers.SpecialtiesManaged Services, Managed Wireless, Managed Network Infrastructure.Programme Management of IoT Smart City & Smart Housing Pilots.

Leeds, United Kingdom

Senior Service Delivery Manager for Office 365 Service Transition Project (Last 2 Months)Working with Vendors to establish underpinning service matrix.Developing new Service Model/Wrap and aligning to DWP ITIL process.Senior Service Delivery Manager for a Transition & Migration to LYNC Audio & Video 10,000 Users, Media Suite Audio Video meeting room delivery 21 sites.Responsible for BAU support of DWP Microsoft Lync Infrastructure 110,000 seats.Responsible for new functionality Service introductions - LYNC AV, Federated Access to 3rd Parties & Meeting Room Conference suites (Polycom, B.T.).Initial Preparation for 110,000 Microsoft Office 365 project initiation, facilitating Microsoft Engagement for O365 Service Management/ITIL .Develop and implement the Service Wrap (ITIL) alignment and transformation to support.Ensure correct Security Accreditation’s are met for new functionality introduction.Liase with 3rd party Stakeholders for support of management framework.Role is part of the DWP Digital Transformation programme.Department of Work & Pensions - British Government Contract.Ensuring ITIL disciplines are transformed and integrated with Cloud solutions.Microsoft LYNC 2010, Polycom, Exchange On-Line, Skype for Business, Sharepoint Online.Assist Strategy for Transformation to O365, SkypeB and integration with Outlook.

Wrexham

www.businessinaboxsolutions.comIT & Business Consultancy, IT & Business function Outsourcing.IT Programme & Project ManagementITIL Management ContractingPMO, Programme & Project Management Contracting (PRINCE2 & CAPM)IoT Smart City, Smart Housing Programme/Project ManagementCloud Consultancy & Project ManagementIT & Business Operational ManagementSME ConsultancyProcess MappingProcess ImprovementITIL & PRINCE 2 Qualified

Matchworks Liverpool

1 Month Contract - IT Strategic Lead Role for a Fantastic Growing Services Organisation.Project/Programme Management, Service Improvement, Service Transition.VOIP Provider/Vendor short listing.AirWatch Mobile device management Proof of concept.

Wrexham

Client Delivery Manager and Single point of Contact for all Service delivery for Service Desk (L1), Remote Resolution Support (L2) and all Field Service Desktop support (L3) for United Technologies Corporation a Multi Billion Global Aerospace and Manufacturing Client with 160,000 Employees Globally 40,000 of them in over 1200 sites across my responsibility in EMEA.Responsible for 6 x Regional Client Delivery Managers, 4 x Project Managers, 1 x Compliance Manager(Pratt&Whitney, Sikorsky Aircraft, Goodrich, Otis Lifts, Chubb Fire & Security, Carrier Refrigeration)

Wrexham North Wales

Responsible for Management, Implementation & all aspects of Level 3 (SME) Expert Support Services for all European Clients including CSC, BAe, British Nuclear Fuels, Royal Mail, Bombardier Transport, DuPont, Department of Health• Mircosoft & Lotus e-mail & Collaboration• Cloud Messaging - Messaging Service Wraps - MS BPOS, Virtual Platform Private Cloud• Perimeter Mail Gateway Support – Message-labs, Iron-port• Mobility support for Blackberry Enterprise Server, “Good” - iPhone/iPad, Android including Virtual Desktop• Deliver services against Client SLA’s and other “Contractual” Agreements, Service Metrics/KPI’s• Assuring the Execution of ITIL - Based Process• Responsible for Delivering World Class Outsourcing Services to EMEA Client Base, Utilising Globally Leveraged Functions• Ensure Life-Cycle Management Processes are followed• Responsible for Competitiveness and Benchmarking of Services• Contribute to Activities necessary to Influence Marketing and Analyst Relations Activities that affect the Service Competitiveness• Responsible for 2 Managers, 9 team leads and 162 Staff across EMEA and India with a combined “One Team” Ethic• Attracting, Retaining and Motivating Staff through active Participation and Involvement, Providing real responsibility and empowerment, and recognizing achievements (Performance management/Appraisals)• Demand & Resource Forecasting• Proven track record in Mentoring and coaching Leaders via Career succession planning

Warrington, United Kingdom

Lead for all Messaging & Collaboration for key accounts like BNFL & BAe• Led a team of 14 staff across various accounts• Service Management/Client Delivery Management/Operation Management• Ensure Contractual Service Level Agreements (SLA’s) are met• Conducting Service Improvement Plans (SIPS)• Manage major outages and there resolutions• Project Pipeline & People/Demand Management reporting into the EMEA Operations Manager

Luton, United Kingdom

• Project design & implementations for Whitbread• Design Domino server infrastructures and deploy• Developed a new Standard repeatable mail to fax solution for Whitbread and re-used for other clients• Resolved 3rd level expert support issues (SME)

Dublin, Ireland

• Assisted in New Implementation of European wide support centerCustomer Relations Manager for 10 Enterprise customers Clients include• Team leader for the AS/400 (Midrange Platform) team• Lotus Support Lab lead & Messaging Team Leader• Responsible for Mentoring new and existing Support Analysts• Consult with Management on the running of the Support Centre

Manchester, United Kingdom

Assisted with the Development of this new start-up Company• Designed, implemented and managed customers Domino systems• Sole contact for infrastructure design and implementation• Provide consultancy for Domino on AS/400 implementations along with Network Topology• Guidance and pre-sales to customer base • Providing proof of concept designs• Implementing Hardware• Implementing Software • Configurations for E-Business applications to showcase potential customers

Denbigh & Ruthin, North Wales

• Lotus Notes administrator, responsible for four Lotus Domino Mail Servers, one Proxy Internet Server and one Internet Cache server using Firewall and Mime Anti-Virus servers to protect the Network. (Approximately 500 users connected to Internal Mail/External Mail and Internet capabilities• Responsible for the implementation of the new Novell 3.12 and 4.11 Local Area Networks• Designed and implemented the Wide Area Backbone Network, which linked Mold, Ruthin, Denbigh, Bodewyddan, Rhyl and Prestatyn sites together, using tech management links with Cisco routers and Cabletron switches/ hubs• Support of all technical services hardware and software which sections included architects, highways design, traffic safety / management, street works etc.• Sole responsibility for a major project to put a new network infrastructure at a new building located in Denbigh and converting existing Token Ring to a new Fast Ethernet solution, using Smart Switch 6000’s with fibre and cat 5 links• Developed systems to link into core information via “one stop shops” located at Llangollen, Corwen and Rhyl. Information about the Authority and its services were accessible via touch sensitive screens or through the web site.

Mold, North Wales

• Assisted with support of over 1500 ‘Users’• Sole contact for infrastructure design and implementation• Troubleshoot desktop hardware faults• Hardware installations and user support for Lotus CC Mail, Lotus Notes and Novell Netware• Responsibility for Networking and Mainframe / Mini-computer connectivity (27 Local Area Networks across Clwyd, 1 x Mainframe over 300 PCs connected, 4 x AS/400 systems and 1 x RS6000)

Mold, North Wales

• IBM Mainframe computer, running under MVS/XA & JCL- Operator• Payroll System - operating the Mainframe workflow i.e. BACS etc.• AS/400 – Operations, Routine batch jobs, general support

4 Gcse'S

Hnc Computer Studies, Computer Science