Edward Hurley Email & Phone Number

Kansas City, Mo, Us

Kansas City Kansas

Briefing new clients on operational execution and expected outcomes. Technical/tactical discussions on operational activities as they related to cyber threat actor operations. Look for opportunities to recommend add-on services/technologies that would improve the clients' overall security posture. Support the Client's Sales team throughout the Client Lifecycle. Provide Client product knowledge & support to encourage renewals. Possess fantastic interpersonal skills and demonstrate a strong command of security operations concepts.

Overland Park Ks

Act as a point of escalation for other Engineers (Associate SIEM Engineer & SIEM Engineer) and provide guidance and mentoring. Assist with client transition from an onboarding state to an operational state while serving as the primary technical point of contact for Managed Security Service clients. Explain and demonstrate how to use SIEM and Enterprise Security products to both technical and relatively non-technical personnel. Provide remote consulting services via interactive client sessions to assist with the implementation of multiple product vendors and technologies. Implement and configure SIEM software and appliance-based products in large enterprise and Government environments. Develop and deploy SIEM content and reporting. Provide escalation support to Tier 1 and 2 following outlined processes and interacting appropriately with both customers and partners when required. Perform knowledge transfers and train clients regarding security and system configuration

Overland Park

Implement baseline rules and ensure proper notification of alarms/events. Create custom rules/rule modifications and custom reports/ report modifications as needed. Manage SIEM user accounts (create, delete, modify, etc.). Add /Remove log sources. Troubleshoot issues with log sources or systems with the vendor, and report system defects as needed. Manage product enhancement/feature requests with vendors as needed.

Overland Park Kansas

Identify and prioritize current vulnerabilities in client environments based on analysis from security instrumentation. Assist in the development of orchestration and automation logic to enable proactive mitigation of vulnerabilities and interdiction of threats. Take, direct, or recommend countermeasure actions to mitigate vulnerabilities and interdict threat activity. Maintain state on current cyber threat actor techniques, tactics, and procedures. Work with security architecture and engineering partners to develop and improve current and future analytic needs.Establish and maintain analytic repeatable processes and assist in continuous improvement of those processes. Perform quality assurance functions to ensure client satisfaction. Participate in client service calls to assist in successful client outcomes. Provide technical expertise and recommendations to partners across the managed security services practice.

Assists customers with various hardware and software issues, including installing and uninstalling programs, ensuring computer connectivity to network resources, copying and reinstalling personal profiles, reinstalling computer operating systems, and ensures proper arrangement of equipment for presentations. Duties also include providing positive customer service and instruction over the phone and in person for customer concerns and inquiries.

Processed business travel arrangements for over 600 personnel in the organization by ensuring eligibility for personnel to travel by inputting updated travel preferences in a traveler’s personal profile, digitally signed and submitted travel documents, and monitored the various stages of approval. Updated travelers personal file with scanned receipts for proper funds reimbursement and ensured personnel or government travel card received travel reimbursements within 72 hours of authorizing officials’ approval.

Provided upper chain of command constant informational updates wherever applicable during critical and non-critical emergency events from report to resolution. Ensured accuracy of various tactical reports, missile reports, and serious incident reports to ensure the proper accountability of 350 personnel, equipment, and weapons using various channels of communication. Managed and reviewed data for accurate reports before escalating to executive command. Delegated various duties from higher levels of command to lower personnel.