Responsible for overseeing facilities operations and all of the grounds maintenance and landscaping, managing facilities budgets, performing and directing routine maintenance, overseeing fleet vehicle maintenance, responding to facility emergencies, managing contractors, implementing security solutions and capital improvements. While in this role, I also served as a member of the executive leadership team, hospitality leadership team, and the COVID response and readiness task force.

Served as the executive leader and provided strategic oversight of daily operational and financial functions which included: overseeing the administration and management of 120 staff members, managing the accounting, finances, personnel, health and future direction of numerous operations areas. Provided and implemented companywide IT solutions. Developed technical and policy documentation along with formal government communications and proposals. Served as the chairman of the in-country board of directors. Raised financial support for the organization through personal network as well as 20-30 speaking engagements during our annual U.S. fundraising trips. Performed organizational registrations with Ugandan NGO board and interfaced regularly with various levels of government officials. Interviewed and effectively participated in the hiring and termination of employees and conducted investigations for employee and student discipline situations.

Worked alongside the Executive Director to help manage daily operations. Interfaced with and provided operational support to each of the department areas. Oversaw the in-country logistics and coordinated the activities of 200+ volunteers that came to serve at the project site each year and helped them integrate into the daily operations of the organization. Information Technology support. Communications and media and content creation. Handling immigration/work permit issues for staff members. Lead weekly staff meeting and provided support and direction to staff members as needed. Lead the redesign project of the organization’s website. Developed documentation and handbooks related to short term teams and administration. Helped to facilitate and oversee the installation of 3 large solar systems. Developed eNews articles and generated and published social media content. Photography and photo and video file management.

Provided phone and desk-side technical support to resolve all hardware and software issues. Lead project to evaluate, re-design, and implement changes to the church’s external website. Upgraded and supported companywide VoIP phone system. Developed and implemented company IT policies, technical procedures, and supporting and training documentation.

Tasks associated with this role include: website admin. for: www.servlife.org, the collecting and writing of website stories and news of ServLife work around the world. Developing ServLife’s quarterly mail newsletter and monthly E-newsletter. Event planning and marketing. Photo and video management. Information technology support (all hardware/software needs) Organized and planned all of their overseas short term volunteer trips (including leading numerous short term team trips to Nepal and India) Overseas staff recruitment and support (communications and admin. needs) Volunteer management and recruiting.

Developed and maintained help documentation and help systems using MS Word, Adobe Acrobat, Dreamweaver, and RoboHelp. I was the technical lead for developing and maintaining the help system for OpenNet, Sallie Mae’s online loan origination system. Tasks associated with this role included: application analysis, researching system changes and maintaining system documentation, monitoring business cycles to determine impact to documentation, planning and administering usability testing, proofreading, and editing.

Tier 1 support for the Eli Lilly end user community. Tasks associated with this role included: Providing technical assistance to customers through inbound telephone support calls, account administration, using remote access tools to assist users and perform troubleshooting tasks, developing content for knowledge base articles, walking end users through step-by-step processes for troubleshooting hardware and software issues.