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In 2015 I started PortaPeople building on my previous experience in digitally transforming organizations, where I began with PortaPeople team to work on HubnSub.Com, as a center of excellence for transforming services, simplifying work processes, cutting waste, and exceeding customer satisfaction. Our goal was to make a cloud based platform to enable organizations to build and customize their digital services and workflows with far less cost, more fun, simplicity and speed to action. We proudly founded HubnSub.com, continuously developing it everyday to enable organizations to kick off their digital services and transformation journey.Major Projects:• Hubnsub.com, a cloud based platform for automating work processes to become fully digital self-services.• IOT reporting platform and reporting based on Jaspersoft for NARSS. Governmental sector.• Workflow automation system for ERI. Governmental sector.• Built Clouderp.online : Odoo Cloud solution platform for hosting and implementing Odoo.• Functional ERP Training: Odoo trainer, delivering more than 15 courses of Odoo functional training, more than 40 trainees including CRM, Sales, Purchasing, Inventory, Accounting, Odoo Server environment Administration, Reporting and advanced search. • Odoo ERP implementations and maintenance: CRM, Sales, and Financials, Odoo Platform and Hubnsub integration.• Implementing Sales, Inventory Purchasing and Financials, Manufacturing, Project Management Services, Distribution. Epicor-iScala with Crystal reports BI. SQL reporting services.You can contact me on: husamm2000@gmail.com Services Innovation | Digital Transformation | services excellence advising | self-services | Lean six sigma | Services catalog | customer satisfaction | Workflow | Simplifying Works! | BPM | ERP | Odoo implementer | Odoo Functional Trainer | Cloud | Cut Waste | Internal marketing | Service KPIS |Operational Dashboards | Linux | Python | Odoo Development.

Ownership and accountability of achieving Digitize group digital transformation strategy through leading, directing and motivating multi-disciplined, harmonized teams to provide digital solutions for multi- service and product portfolios.

Continually analyze systems and procedures in order to, one, optimize the use of existing systems to resolve business problems with maximized savings and, two, implement new technologies where needed to enable full realization of business value in relatively short periods of time. Quantify opportunities for financial savings in numerous IT projects, including Business process optimization and simplification, service consolidation, and IP telephony system, video conferencing, and data center virtualization deployment.»Led the transition from single-sided communication between IT and corporate departments via self-service functions, discussion boards, knowledge management and sharing forums, ticketing systems, workflows, feedback systems, and dashboards to foster enhanced collaboration.»Designed a highly progressive transaction customer feedback system to collect ticket feedback, which has thrilled numerous corporate departments and motivated them to follow the system steps to improve support systems and customer satisfaction. »Found and pioneered the Customer Care Department in setting system procedures, training teams in active listening, and raising customer care awareness/focus across the organization;»Lead the implementation of the integration between Epicor- iScala and SAP vendor master synchronization functionality.»Engaged IT team members by driving them to deliver innovative instructor lead and online training videos that effectively slashed repetitive delays/errors by 70% over 2 years and boosted end user satisfaction by 50%.»Created the IT Business Partners Program to encourage corporate team members to act as a single point of contact responsible for documenting, tracking, and communication ownership of department requirements in order to improve project agility, deadline management, and deliverable quality.

Managing and developing the IT operation to deliver high standard IT services to the IT internal customers of AL Salem York. Optimizing and alignment of the IT operation to accommodate and support the continues growth of business.

Establishing the foundation of information technology for AL Salem York, National network, ERP implementation (Retail, After market services and manufacturing ERP implementation), IT infrastructure setup, IT team building.

Designed and implemented highly productive, cost-effective policies and solutions and supported MIS and ERP (Scala) in order to effectively manage all aspects of the organization’s information systems.

Significantly contributed to the analysis and programming team responsible for developing a traveling package to enable Internet functionality within the system.

Oversaw and successfully managed internal IT operations by maximizing team collaboration for improved success and productivity.Consulted with clients, providing them high quality, accurate IT support for boosted client satisfaction and retention.

Analyzed and initiated financial, logistical, and human resource business requirements, ensuring all implemented processes met highest standards for the company.Built and continually maintained network and infrastructure targeted toward eliminating errors and delays due to malfunction.Created high-performing financial systems utilizing Clipper, Visual Basic, and ACCESS.

Collaborated with a team of programmers using Clipper to develop financial systems, including General Ledger, Sales Ledger, Purchase Ledger, and Sales/Distribution modules.