Hussain Ismail Email & Phone Number

London Area, United Kingdom

Business Development of Hi-Touch clients consisting of Art Galleries, Art Advisories, Interior Designers, Furniture Brands, & Private Collectors

London, England, United Kingdom

London, England, United Kingdom

· Developed account plans and strategies for client retention and growth· Kept informed about industry trends, market conditions, and competitors. Applied this knowledge to provide valuable insights to clients to helped them stay competitive· Identify upselling and cross-selling opportunities to maximize account value and contribute to revenue growthKey Highlights:· Identified numerous cost saving opportunities, including the usage of Carnet’s (passport for goods) to optimise paying duties & taxes (example rates Europe 10% USA 6.5%) on over £3.5m worth of art· Developed a social media strategy to expand reach to galleries/artists not yet on the client roster, which resulted in an increase of 4-5 new clients a month, resulting in 30% extra revenue

London, England, United Kingdom

· Managed a monthly portfolio valued at £45 million, oversaw key accounts, including major clients of DHL, whilst serving as the primary liaison between the company and clients· Worked towards expanding existing client accounts by identifying upsell and cross-sell opportunities. Collaborated with sales teams to drive revenue growth within the account portfolio· Successfully cultivating and managing strategic partnerships with major fintech companies and multi-national corporations· Educating and guiding clients on company's software functionalities and usage· Orchestrating engaging client experiences such as exclusive hospitality events and dinners, to cultivate and elevate collaborative relationships· Collaborated closely with the Brexit team from 2017 to 2021, effectively communicating dynamic information regarding restrictions and costs to clients amidst a continuously evolving regulatory landscape· Facilitating tactical partnerships with C-level executives, aligning company solutions with client objectivesKey Highlights:· Formulated and executed a comprehensive strategy for more than 20 accounts, achieving consistent annual growth of 20%, notably impacting two major e-commerce retailers· Established and maintained strong relationships with key stakeholders, leading to increased trust and a 40% improvement in client loyalty· Negotiated and closed high-value contracts, exceeding revenue targets by 15% and securing additional business from existing clients· Demonstrated expertise in cultivating global partnerships and exceeding client expectations through adept cross-cultural and cross-regional cooperation

London, England, United Kingdom

• Business management and development of the customer portfolio of £15m per month that I was responsible for.• Managing relationships with existing client to generate new opportunities and grow existing business.• Tasked with cash collections to ensure DSO (day sales outstanding) reaches target.• Developed and implemented an approach to secure competitors and prospects business.• Lead point for all logistical queries on accounts. • Working closely with the key accounts team to be proactive on new business.• Recognised as a key customer retainer within the business and tasked with retention projects.

London, England, United Kingdom

• Stabilising the ACR (abandoned call rate) from 22% to 1.5% over 4 months. • Lowering customer complaints by 45% over a 6-month period.• Handling and dealing with 60+ calls a day from clients with queries regarding accounts, shipments, rates, duties.• Prepared monthly performance reports to present to management on where improvements can be made.• Devised ways to optimise procedures and keep staff motivated.• Ensure adherence to policies for attendance, established procedures etc.

Hounslow, Greater London, United Kingdom

• Responsible for handling inbound sales orders as well as queries and complaints.• Maintained an ACR (abandoned call rate) of 2.5%.• Identified and escalated priority issues in relation to key accounts.• Ensured all caller concerns were actioned and all parties notified.

Uxbridge, Greater London, United Kingdom

• Reviewing clients’ needs to identify suitable insurance packages.• Issuing non-binding insurance quotations.• Identifying what client’s needs were then tailoring plans around them.• Built strong and influential relationships within the business.

Business/Commerce, General

Education record