- Maintain financial and operations records, create purchase orders, and invoice tenants and suppliers for hoardings, property damages, and tenant variation requests.- Track OPEX and CAPEX budget throughout the year and report variances.- Register tenants in Tenants Portal, grant them access, send memos, assist with queries, and escalate their technical issues.- Prospect for tenants requiring storage, prepare lease agreements, add leases to Yardi Voyager, collect storage rent and ensure storage revenue meets the target.- Ensure tenants and contractors apply for insurance and submit fees.- Manage petty cash for the operations department.- Prepare presentations and analysis for senior operations manager.

- Managed NPS team. - Created trackers for mall initiatives, guidelines for responding to customers, and enhanced internal communications procedures for NPS and complaints.- Extracted data from Medallia platform, Analyzed responses for weekly huddles, and prepared monthly reports.

- Handled customers’ inquiries, prepared quotations, and sold Mall Gift Card.- Assisted the marketing team in updating CCB website and mall directory.

Designing web and print materials for small & medium businesses around the world, ranging from small web banners to roll up banners.

Designing icons for different purposes to simplify communication & enhance world’s visual language.

Collaborated with lead copywriter in writing native ads.Designed creatives for client brand stories & produced short editorial videos.Trained editorial staff on image selection & micro-content publishing by creating guidelines & conducting workshops.Monitored images for editorial policy compliance prior to publishing on website.

Designed high-quality Arabic infographics and all visuals for social media.Collaborated with head of UX on designing mockups & initial website layout.Wrote viral articles & worked closely with the editorial staff during pitch meetings.Managed the process of creation & execution to delivery of print materials.

Regional responsibility supporting 6 lines of business in Dubai and operating from Bahrain HQ. Including the following areas:- Responsible for the corporate website design, graphics & publishing updates ranging from press releases to job vacancies while monitoring & analyzing visitors’ activity.- Manage & maintain company’s online network of social media channels & engage with the audience & respond to their queries & draft content & create visual materials.- Manage advertising plan and create graphics for events ranging from stand design to brochures and flyers.- Provide design & direction for collateral, web, advertising campaigns & other visual communications media for the company which supports the corporate strategy.- Maintain company’s digital image, audit, implement & enforce branding guidelines in all corporate documents & deliverables.- Act as a liaison between the technical team & corporate communications department in different projects & initiatives.

Create graphics, update corporate website content and assist corporate communications team.