Muzzamil Hussain Email & Phone Number

Karāchi, Sindh, Pakistan

- Develop and institute continuous improvement culture for customer experience by evaluating performance metrics, identifying areas for improvement, and implementing and monitoring.- Establish, communicate, and implement a strategic vision and plan for the Service Delivery organization to serve a global customer base.- Develop, communicate, and implement a strategic vision and plan for the FinOps to enable the organization to get maximum business value by helping engineering, finance, technology and business teams to collaborate on data-driven spending decisions.- Develop and scale Service Delivery Metrics, KPIs and SLAs and ensure teams are empowered with required staffing, processes, workflow and tools to ensure customer success.- Develop valuable and long-term relationships with different competencies across the organization to work towards customer needs and to conduct in-depth analysis/research/ideation to solve problems, prepare and implement solutions for customer success.- Partner with Engineering and Resource Management teams to drive creative solutions through continuous process improvement to add value to the business of the customers.- Develop and drive a closed feedback loop between cross functional stakeholders to help improve their effectiveness and drive efficiencies across the touchpoint in the organization.

Karachi

1. Drive systematic approach to global customer service delivery across dispersed teams, making recommendations for structural and process changes.2. Establish direction to ensure Service Delivery follow consistent and elevated path on growth.3. Lead direction and vision for service delivery management system(s), in partnership with the business, exploring opportunities for enhancements.4. Manage team(s) and stakeholder(s) towards standard agreed upon service KPI metrics across all service delivery teams, fostering environment for continuous improvement.5. Create and promote process methodologies, tools and teamwork to ensure customer success.

Karachi, Pakistan

Plans, organizes, directs, controls and coordinates delivery of quality Software Projects to the clients of VentureDive in three different regions. Responsible for day-to-day operations of resourcing, scheduling, prioritization and task coordination, and meeting project milestones, objectives and deliverable within agreed time frames and budgets.Also working as a liaison of Project Management Office to contribute efforts in strategic planning, evolution of process and growth of organization.Core Responsibilities includes/but not limited to: 1. Project Activity Planning and Sequencing.2. Resource Planning, Implementation and Monitoring. 3. Release Planning, Implementation and delivery.4. Planning & Implementation of Continuous Integration and Delivery. 5. Developing & Executing Project Schedules.6. Project & Resource Time Estimations.7. Project Budgeting & Cost Estimations.8. Risk Management.9. Strategic Planning.10. Business Partnering.11. Working with Vendors, Clients and Contractors to achieve Project milestones.12. Scalability, Interoperability and Portability Analysis.13. Controlling Quality.14. Benefits Realization.

Karāchi, Sindh, Pakistan

As a Technology Mentor at London Metropolitan University, I played a pivotal role in guiding and supporting undergraduate students pursuing degrees in technology-related fields. Provided the mentorship to students, offered them guidance, advice, and resources to help them navigate their academic journey, develop their technical skills, and prepare for their future careers in the rapidly evolving tech industry.

Karachi

Primarily my role was as to Identifies resources needed, Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements. Effectively communicates relevant project information to team leads. Routes work between all responsible people in all stages of development. Prepares regular status reports and distributes internally and externally if necessary. Holds regular status meeting with project team. Reviews deliverable prepared by team.Also part of my job is to resolves and /or escalates issues in a timely fashion. Manages both internal and external approvals. A huge part of my role is to Monitors scope creep and re-scopes projects if necessary.Key responsibilities are: 1. Planning and Defining Scope2. Activity Planning and Sequencing3. Resource Planning4. Release Planning5. Planning of Continuous Integration and Delivery 6. Developing Schedules7. Time Estimating8. Cost Estimating9. Developing a Budget10. Documentation (Technical & Business)11. Reporting at different levels 12. Risk Analysis13. Managing Risks and Issues14. Monitoring and Reporting Progress15. Strategic Influencing16. Business Partnering17. Working with Vendors18. Scalability, Interoperability and Portability Analysis19. Controlling Quality20. Benefits Realization

Karachi, Pakistan

Job Details:1. Manage Teams and projects,2. Plan and evaluate risks factors, 3. Plan & execute SDLC, 4. Design & monitor Test causes, 5. Tracking of progress of project, 6. Resource Management, 7. Client interaction, 8. Business Process Modelling 9. Effort Estimation10. Developing project plan and maintaining it throughout the project lifecycle.11. Managing stakeholders and keeping them informed all the time for project progress.12. Managing multiple projects simultaneously with different teams.13. Submitting weekly project status reports to Project Management Office.14. Constantly check time variance during the project development to raise the flag and take corrective actions. 15. Fostering relationships with clients and ensuring on demand availability in case of an emergency.16. Managing project risks and conflicts.17. Release Engineering and Planing.18. Continuous Integration Planing & implementation.

Karachi

Job Details1. Manage Teams and projects,2. Plan and evaluate risks factors, 3. Plan & execute SDLC, 4. Design & monitor Test causes, 5. Tracking of progress of project, 6. Resource Management, 7. Client interaction, 8. Business Process Modeling & 9. Effort Estimation10. Developing project plan and maintaining it throughout the project lifecycle.11. Managing stakeholders and keeping them informed all the time for project progress.12. Managing multiple projects simultaneously with different teams.13. Submitting weekly project status reports to Project Management Office.14. Constantly check time variance during the project development to raise the flag and take corrective actions. 15. Fostering relationships with clients and ensuring on demand availability in case of an emergency.16. Managing project risks and conflicts.

Karachi, Pakistan

Worked on 3 different position during the tenure; Software Engineer, Software Quality Assurance Engineer and Technical Sales Engineer. Worked on Open Source product development using LAMP Stack working on Frame works, System engineering and Re-Engineering. Also involve in Project Quality Assurance, Test case writing, System testing, Technical Writing, Client Requirement gathering & over all SDLC design & implementation

Karachi, Pakistan

Karachi, Pakistan

Worked as software engineer and substation competent person at Proficient Group, a Facilitating company for National Grid PLC

Worked as Software engineer at EDHI, London. main duties includes maintining IT infrastructure, Development of softwares and Network Managment

Worked as Software Engineer/ Business Analyst for the BIO-Metric software Called Theta and System Architect for Geo ERP Products.

Karāchi, Sindh, Pakistan

Worked as internee software engineer/ web developer to create and deploy the company's Local Interanet System based on servlets and JSPs with Tomcat Server at backend

Post Grad., Digital Communications

Activities and Societies: IET UK The degree is based on following modules: • Mobile & Digital Broadcasting • Embedded Internet Systems •.

Bs, Computer Science, Gpa 3.4

Continuing Education Program, Web Development

Sun Certified Java programmer Sun Certified Web Component Developer Sun Certified Enterprise Java Beans Developer IBM 's UML & XML exams