With over 20 years of experience in delivering innovative, cost-effective, and time-bound business solutions across diverse industries and regions, I am currently the Director Service Delivery at VentureDive, a leading technology solutions provider that serves a global customer base. I am also an author, a technologist, and a certified lean technology strategist and social entrepreneur.My core competencies include service delivery and customer success, performance metrics and continuous improvement, process methodologies, tools and teamwork, and agile project management. I am passionate about experimenting with the latest and bleeding-edge technologies, such as blockchain, and empowering my teams and stakeholders to achieve excellence and growth. My mission is to develop and institute a continuous improvement culture for customer experience and to establish a strategic vision and plan for the service delivery organization at VentureDive.
Listed skills include Agile Methodologies, Xml, Sdlc, Team Management, and 41 others.