As the Managing Partner for Africa at Kiquip Food Services Agency, I lead the company’s operations and business strategy across the African continent, with a focus on driving growth in the distribution of high-quality kitchen and food service equipment. Based in Zambia, I manage partnerships with leading international brands, ensuring we deliver innovative, energy-efficient solutions that meet the needs of the hospitality and food service sectors throughout Zambia and neighboring countries.With extensive market knowledge and a customer-centric approach, I am passionate about building strong relationships, expanding regional market presence, and fostering sustainable growth. My role encompasses developing strategic initiatives, overseeing sales and distribution networks, and delivering value to our clients through cutting-edge products and top-tier service.

-Coordinate daily Front of the House and Back of the House restaurant operations-Deliver superior service and maximize customer satisfaction-Respond efficiently and accurately to customer complaints-Regularly review product quality and research new vendors-Organize and supervise shifts-Appraise staff performance and provide feedback to improve productivity-Estimate future needs for goods, kitchen utensils and cleaning products-Ensure compliance with sanitation and safety regulations-Manage restaurant’s good image and suggest ways to improve it-Control operational costs and identify measures to cut waste-Create detailed reports on weekly, monthly and annual revenues and expenses-Promote the brand in the local community through word-of-mouth and restaurant events-Recommend ways to reach a broader audience (e.g. discounts and social media ads)-Train new and current employees on proper customer service practices-Implement policies and protocols that will maintain future restaurant operations

*Restaurant Openings, Restructures, Budgeting and Brokering.*Restaurant kitchen design.*Employee hiring, training and manuals.*Menu engineering and design.*Marketing, social media, web search optimization.