Customer Service Specialist
CurrentAn organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty● Shipt Campaign- Dec 2022- Present.● Assist customers with product-related questions, feedback and complaints. Under the leadership of Stephanie Odanga. Maintain a good record of KPI and the set target for the campaign.● Lifetouch Campaign- August 2022- December 2022 Develop empathetic client relationships and earn a reputation for consistently exceeding sales goals.Maximize customer satisfaction by resolving service issues promptly. Build rapport with customers through courteous and professional communications. Under the leadership of Brian Mawala.● Multichoice Kenya- May 2021- October 2021 Performs well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Oversee customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. This was under the leadership of Hawa Juma. Had to leave due to medical reasons.● AV Swahili June 2020- April 2021- Active listening is the ability to focus on a speaker and hear everything they say.Typing skills, Communication, Computer skills, Editing, Time management, Attention to detail are some of the few skills that were needed as this was a transcribing campaign. Under the leadership of Hawa Juma.
