Hussein Mansaray Email & Phone Number

Dumfries, Va, Us

Dumfries, Va, Us

United States

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstationsInstall OS; test configuration; run diagnosticsConfigure computers and devices for networkImage computer systemsInstall updates and scriptsRun diagnostics, repair and test computer equipment/devicesAct as the first level support for customer technology problems and identify root causes, resolve,and monitor technology support requests in a timely, effective, and professional mannerProperly escalate and document unresolved queries to the next level of supportRegularly maintain internal service ticket and time entry information

United States

Install OS; test configuration; run diagnosticsConfigure computers and devices for networkImage computer systemsInstall updates and scriptsRun diagnostics, repair and test computer equipment/devicesAct as the first level support for customer technology problems and identify root causes, resolve,and monitor technology support requests in a timely, effective, and professional mannerProperly escalate and document unresolved queries to the next level of supportRegularly maintain internal service ticket and time entry information

United States

Falls Church, Virginia, United States

- Provided basic life skills training, psychological support, and personal hygiene for adult patients in an inpatient mental health facility- Documented patient incidents where behavior was outside expectations set by the facility- Shared patient observations with medical staff that developed or revised treatment plans and/or group protocols- Implemented treatment plan emphasizing personal care and behavioral, physical, & psycho-social development with the goal of self-reliance of patients served

Baltimore, Maryland, United States

- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 15%- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops, and video conferencing equipment- Managed all paperwork generated by sales staff for customer transactions, including financing contracts for high dollar automobiles- Assisted with vulnerability and web application scanning tasks performed on client networks and devices

Annandale, Virginia, United States

- Monitored security cameras and documented all activities and incidents- Conducted screening of all personnel entering and exiting a secure area- Determined situations at screening point that required escalation to management or legal authorities- Leveraged conflict resolution skills to diffuse tense situations with client’s personnel

Falls Church, Virginia, United States

- Monitored security cameras and documented all activities and incidents- Conducted screening of all personnel entering and exiting a secure area- Determined situations at screening point that required escalation to management or legal authorities- Leveraged conflict resolution skills to diffuse tense situations with client’s personnel

Google It Support Professional Certificate, Information Technology

Technical support: installing & configuring computer hardware, software, and networks. Computer networking: standard protocols for TCP/IP.

Associate Of Science - As, Business Administration And Computer Science, 3.5