Hussein Elsayed Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Research and analyze technical issues reported by customers, businesses and technical teams.Process Improvement & Strategic Initiative💡 Identifying and suggesting new technologies and tools for enhancing product value and increasing team productivity🧾 Creating demos, templates and status reports to communicate upcoming enhancements, progress on requests in development, and future technology plans⚙️ Working with change management and transition teams to implement training and integrated legacy systems with new systems and processes🤝 Assisting and coaching teams with agile transformation🏠 Work From Home initiative with equipment, virtual training and support🤖 Discovering/implementing RPA business use cases (UiPath & MS Power Automate)Development & Release Management🚀 Led the development lifecycle for multiple Salesforce enhancements, managing requirements gathering, design, testing, and deployment to ensure smooth and compliant releases.📅 Managed release schedules and coordinated deployments across various environments, aligning with stakeholder expectations and minimizing business disruptions.💻 Implemented CI/CD practices using GitHub and other DevOps tools, streamlining release processes and improving version control for faster and more reliable deployments.🧪 Collaborated with QA and UAT teams to define test cases, resolve bugs, and ensure high-quality production releases, with all functionality validated before go-live.🔄 Automated deployment workflows, reducing manual intervention and enhancing efficiency, enabling error-free and rapid rollouts.📄 Documented release notes and deployment processes to facilitate knowledge transfer, streamline future cycles, and ensure team-wide understanding of release procedures.#Salesforce #RPA #PowerAutomate #PowerBI

Atlanta, Ga, Us

Served as liaison between the business line and the application developers to coordinate the development and implementation of enhancements to reconciliation, reporting and credit management application.🕵️‍♂️ Provided day-to-day production support, identifying opportunities for improvements and devising workarounds for outstanding system issues.🛠️ Led requirement-gathering discussions, documenting system development/business model specifications to align with business objectives.📈 Developed technical specification documents and created objects like reports and enhancements to ensure smooth and successful IT implementation.📊 Prepared and presented project updates for weekly meetings, using PowerPoint and Excel data to communicate status, developments, and risks to upper management.🧪 Organized and led knowledge transfer (KT) sessions; coordinated unit testing to ensure successful implementation and address client concerns proactively.👥 Trained and coached new team members on the entire application, providing foundational knowledge to support the project’s goals.#Salesforce #CreditDecisioning #ClientSupport

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science - Bs, Management Information Systems, General

High School Diploma, General Studies