John Huynh Email & Phone Number

Pasadena, California

► Systems Administrator with strong experience managing server infrastructures and data center operations. Effectively plan, install, configure, upgrade and optimize IT infrastructures to achieve high availability and performance. ► Provide support and performed administrative task of lab environment (VMware vCloud Director, vCenter, vRealize Automation) throughout North America Territory.► Provide management support of Qfiniti VoIP Telephony lab environment including upgrading and re-configuration of Telephony system (Avaya, Cisco, Genesys, Nortel, Acatel).► Manage, configure and troubleshoot Windows Active Directory environment spanning across multiple forests and domains.► Setup, configure, upgrade, monitor and fine-tune Data Center monitoring tools using Zabbix.► Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.► Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Pasadena, California

Pasadena, California

► Provide technical assistance to Practitioners, Investigators and First Responders using EnCase software (eDiscovery, Endpoint Investigator, Endpoint Security, Forensics, Imager) or Tableau hardware.► Perform digital forensics acquisitions using EnCase, FTK Imager, LinEN and Tableau hardware.► Perform forensics examination across various digital devices and electronic media (stored locally or remotely) to support investigative matters.► Perform data recovery of file and operating systems artifacts.► Perform decryption of evidence encrypted at the disk and/or file level.► Manage forensic lab space, equipment and software.► Routinely test and validate forensics tools.► Extensive knowledge in Computer Forensics methodology to maintain industry’s best standards and practices.► Mentor forensics examiner working to obtain EnCE certification.► Identify new issue, perform lab testing to replicate issue and resolve it to exceed expectations.► Proactively publish Knowledge-Base articles on the web portal to increase staff skill levels.► Collaborate with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions.► Lead the efforts to define, analyze and implement technical and functional improvements.► Establish the scope of projects, business and technology analysis, development and testing requirements throughout system development life-cycle.

Pasadena, California

Montebello

► Worked on a 2-year project designing and setup of network infrastructure for a new HQ site (approximately 60,000 sq. feet) that consisted of an MDF & 2 IDF locations with fiber backbone and 300+ cable drops.► Provided exceptional customer service while handling more than 20 technical/mission-critical calls daily and consistently meeting high service standards. ► Delivered technical troubleshooting within a small business network environment consisting of domain controllers, computer nodes and printers/fax/copier devices distributed amongst six locations to increase corporate productivity. ► Coordinated with installation and migration of data and voice circuits between IT consultant and ISP/Telco provider. ► Troubleshoot WAN connection, opened tickets with provider to perform testing on local loop and dispatched field technicians on down circuits to maintain system stability and reliability.► Documented issues and created diagram of LAN/WAN networks to increase departmental efficiency.► Trained end-users on accessing Windows client workstation, business and e-mail applications, network copiers, scanners, printers, and Avaya telephone and voicemail system to increase end-user productivity.► Collaborated on group projects in providing an IT solution that increased end-user productivity.► Developed technical solutions by assembling staff, vendor and service resources to evaluate, design, test, install and maintain hardware, applications and software.

Bachelor Of Science (B.S.), Dual Major: Business Administration Management & Computer Information System, 3.48

Associate Of Arts (A.A.), Business Administration And Management, General, 3.59

Education record