Tin Huynh Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Leading and being responsible for managing deliverables to achieve proposed goals and results while meeting consistency, transparency, efficiency, and compliance with measurement and evaluation indicators of the whole project’s performance.Also responsible for delivering product vision, implementing business strategies, as well as planning the product roadmap; including comprehensive product solutions, an agile product design along with an effective customer experience approach based on data-driven, and the successful delivery of the product, via cross-domain collaboration.Key Achievements:• Gained the trust of the Business Leadership community and hence being the go-to point of contact for any product development needed• Built up the team from low performance to self-driving with high performance.• Restructured the team to be more effective with Agile methodology.• Standardized and developed the development life cycle management process as well as product quality measurement & product satisfaction measurement processes; launched them as SOPs for Product department based on• “Việt Nam Khỏe Mạnh” Platform - Cooperating with the Ministry of Health, built a technology platform for people’s health management and protection in the context of the “new situation” after Covid-19. - 1.500.000 - The number of tests during the peak of the epidemic - 50% - Reducing the load of medical personnel for testing - 400.000+ - Protected people’s health in the context of the “new situation” after Covid-19 • Website Quyvacxincovid19.gov.vn - Cooperating with the Ministry of Finance, built donation website for the Covid-19 Vaccine Fund. - 10.570,66 billion vnđ Dominated via website Quyvacxincovid19.gov.vn

Ho Chi Minh City, Vietnam

Lead the service desk, incident management, problem management and development team leaning on the ITIL framework as the guiding principle for Lazada daily operations. Participated in the delivery and development of the broader technology strategy, implemented a clear vision and direction for the department while driving excellent delivery and performance across the teams. Initiated the critical ticket/incident process and gained trust by the Group Leadership as the escalation point of contact for overall e-commerce and logistics operational issues. Additional Responsibilities:• Conduct widely training on Daily Operation SOP to all Lazada ventures• Digitalize/automate the operation process internally & externallyKey Achievements: • Gained the trust of the Business Leadership community and hence being the go-to point of contact for any operational escalations • Recognized in multiple instances as a key participant in multiple key brand launches and Lazada sales campaigns to ensure successful delivery of business and seller targets• Standardized the stability report of live sites to provide clear visibility on problem areas allowing development and technical team to prioritize focus areas of improvements. This helped in achieving the target of 99.95% site availability• Kicked started the alignment of team structure, tools and process with our counterparts at Alibaba Group which was then used as a role model for all other teams

Vietnam

Tasked to play roles of the technical project manager, scrum master. Participated in the delivery and development of the broader project management strategy, implemented a clear vision and direction for the department while driving excellent delivery and performance across the teams. Initiated the Tech project management process and gained trust by the Group Leadership as the point of contact for overall Lazada sale campaign / VNTech event manager and PM team connection building. Key achievements • Deliver the Lazada e-Logistic Technical programs/projects on goals with cost, timeline, quality • Develop the Technical Project Management process with Alibaba PM tools across all 4 Lazada tech-hubs • Provide the Scrum coaching and play the Scrum master role with various Lazada e-Logistic Tech teams (IMS / TPS / TMS / ...) systems with 10-15 people team size • Play Lazada Campaign Manager role to support Singapore & VietNam tech-hubs for Lazada eLogistic & RedMart tech teams; to initiate the support plan to ensure Tech can support x2 growth of peak traffic without major outages and bring another success to Lazada big sale events (Birthday, 9.9, 11.11, 12.12).

Vietnam

Responsibilities. Effectively managed team of over 50 employees in 3 locations in 2 countries.. Oversaw executive leadership, company training, and public relations with media.. Developed intensive, ambitious business strategies, short-term goals, and long-term objectives.. Spearheaded overhaul of various underperforming departments to reduce stagnation and increase growth and productivity.. Fostered change in company culture to be more open, transparent, and accountable.Key Achievements:➢ Builded trust relations with key partners and stakeholders and act as a point of contact for important shareholders➢ Expanded the business in Vietnam country➢ Build & maintain the good relationships with tech vendors for➢ Increased client database by 20% in 1 year, which grew net profits by 35%.➢ Increased revenue by over 250% in a 3-year timespan➢ Grew the team from 10 to 50 employees Highlighted projects:- Specialized consulting firm for travel & digitech projects- UOB microwebsite for vietnam country- Swissasia-group projects: SwissAsia research app o To deliver and notify users of the latest news/research/events o To allow users to search based on tags and read past publications- Singapore Nanyang Business School Graduate Programmes Website- Singapore Nanyang Graduate Programmes microsite- Singapore Kaplan school management platform - Singapore NTU Learning Hub- Building Career platform- TWG Tea web/app - https://twgtea.com/ - PWC Maketing-driven platform - https://www.pwc.com/ - Singapore Mandai site - https://www.mandai.com/- Sample Store web/app - https://www.samplestore.com/- Singapore SingPost - https://www.singpost.com/- Singtel Cloud site - https://www.singtel.com/business/products-services/cloud-data-centre - Singapore The Land Transport Authority (LTA) https://www.lta.gov.sg/content/ltagov/en.html

- Performs advanced Front-end web development work and leads a team in support of the Back-end Web Team in the Applications Development section of Information Systems- Work involves project planning and coordination; analyzing user requirements, procedures, and problems to automate processing or to improve existing web-site; Flash application integration; writing complex programs; and giving technical assistance to programming personnel.- Supervises a team of developers; assigns, monitors, and manages the work of staff.- Provides technical advice and assistance to management and technical staff in matters relating to HTML/CSS/JavaScript or Flash (AS2, AS3) application design and coding activities. Designs and implements new web component and library integration to meet clients' needs.- Assists business analysts and users in defining a project or problem, feasibility of the project and provides estimates for a project or problem solution. Prepares detailed analyses, plans, diagrams and procedures within a technical design document for existing and proposed HTML/Flash websites and Flash applications.- Determines the effort involved in implementing new interface or enhancements to existing look-and- feel due to changes in user requirements, new software releases, changes in equipment configurations, etc.- Suggests technical solutions to enhance business processing efficiency of existing and/or new processes.

Vietnam

Global Diploma, Diploma In Commerce (Business Administration), Hd

Participating in the lectures of: - Introduction to Management - HD - Accounting for Managers - HD - Quantitative Analysis - HD.

Higher Diploma, Computer Software Engineering, Grade B

Software Programming

Diploma, Information Systems Management, Grade A