Currently serving as a Customer Support Executive at Amazon, I have gained experience across multiple departments, including Customer Support, Account Change, and the Search and Rescue Team. My role involves providing exceptional customer service, assisting with account modifications, and resolving complex issues efficiently to enhance customer satisfaction.Key Responsibilities:Provided prompt and efficient customer support through multiple channels, ensuring high customer satisfaction.Assisted customers with account changes, including updates, security verification, and troubleshooting account-related issues.Worked as part of the Search and Rescue Team to identify, track, and resolve escalated cases requiring in-depth investigation and personalized resolutions.Collaborated with internal teams to ensure seamless service delivery and customer satisfaction.Utilized CRM systems and tools to document, track, and resolve customer issues in a timely manner.Maintained a strong understanding of Amazon policies and procedures to provide accurate information to customers.Answered customer inquiries via phone, email, and chat.Provided detailed information about products and services.Resolved customer issues in a timely manner.Assisted customers with product installation and setup.Developed solutions to address customer complaints.Performed troubleshooting on technical problems.Promoted additional products or services to meet customers' needs.Managed customer accounts using CRM software tools.Generated reports to track customer satisfaction levels.

Senior Technical Support Executive with experience at Infosys BPM, I provided comprehensive technical support to international clients using various tools and platforms. My expertise includes troubleshooting and resolving technical issues via remote assistance, voice calls, chat support, and inbound calls. I am skilled in handling complex technical issues with a focus on client satisfaction.Key Responsibilities:Delivered remote technical support to clients across multiple platforms.Utilized Jira for issue tracking and management, ensuring timely resolution.Worked with AWS for cloud-related support, managing various technical tasks.Provided high-quality international voice call handling and chat support for troubleshooting.Managed and resolved technical queries via inbound calls, ensuring minimal downtime for clients.Worked extensively on Citrix environments to support clients with virtual desktop issues and configurations.Maintained high levels of customer satisfaction through clear communication and problem-solving.Provided technical support to customers, resolving complex issues and escalating when necessary.Developed and implemented strategies for improving customer service quality standards.Analyzed system logs and identified potential issues with computer systems.Created user accounts, assigned privileges, and monitored usage of resources.Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.