Heather Wheeler Email & Phone Number

Fl, Ga

Naples, Florida Area

Improved Company processes by developing communications and information for project work plans, scope requirements/refinements, timeline, and project resourcing requirements. Built exceptional quality assurance program, including on-site UAT, parallel testing, training, and troubleshooting. Spearheaded efforts to achieve the successful project rollout of the HRIS team in the delivery of WorkForce Time and Attendance project. Stirred increase in achieving project goals and objectives by setting realistic timelines and checkpoints, strategically making use of suitable plans and resources. Developed 10 executive presentations and reports to facilitate project evaluation and process improvement. Fostered strategic alliances with business users, technical teams, database administrators, and testing teams during inauguration meetings, joint application designing, and planning sessions to validate requirements.

Katy, Tx

Designated to lead the company in significant increase in the rate of staff retention and high-level hospital system leader. Liaised with the management, physicians, hospital, and fellow supervisors to draft effective site operations to meet demanding schedule targets and metrics. Tasked with creating regular revenue and billing reports to evaluate performance, adjust strategies, and maintain prompt and sustainable services. Conceptualized, implemented, and supervised processes to improve long-term business success and increase profit levels 70%.

Fort Myers, Florida Area

Handpicked to organize, distribute, and monitor project documents and coordinate materials, charts, and reports for weekly meetings. Drafted and suggested innovative and automated approaches to routine tasks, which were widely accepted. Compiled requirements, defined scopes, allocated resources, and established schedules and meetings, exceeding project demands. Aligned company for growth by strengthening communication between internal and external project stakeholders to guarantee easy access to information amongst both parties.

Assigned to coordinate changes in agreement that might occur during contract lifespan. Oversaw all arriving contracts and service agreements for correct pricing, policy, and information. Examined the plans and specifications of contract work for company requirements and compliance. Aided Business Development, Project Management, and Business Operations teams with various tasks, including the provision of subject matter expertise on contractual matters. Trained and developed new employees using a comprehensive training plan designed to teach on advising competencies, theories, and best practices.

Cape Coral, Fl

Supervised and managed the administrative procedures, including Accounts Payable and Receivable, General Ledger, Asset Procurement, Product Acquisition, HR activities, Accounting, Mission Estimate, and Report Preparation. Played an instrumental role in providing high-level assistance to project managers for internal work closures and the contract Preparation, analysis and execution, organized activities for the project operations, and support members of the management committee.

Waltham, Ma / Fort Myers, Fl

● Managed successful negotiation of long-term contract renewals with current clients.● Monitored metrics and developed actionable insights to improve efficiency and performance.● Facilitated penetration of key accounts via strategic planning initiatives.● Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.● Capitalized on $2.2 million in customer maintenance revenue and $500,000 in up-sell opportunities resulting in 20% increased revenues.● Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.● Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.● Attended trade shows and seminars to promote products and learn about industry developments.● Prepared cost estimates by studying customer documents and consulting with project managers.● Gained customer acceptance by demonstrating cost reductions and operations improvements.● Recommended changes, improvements or deletions in products according to customer feedback.

Providence, Ri

● Managed 50+ client relationships and defined project implementation plans for all internet/webservices to ensure on-time and on-budget delivery. ● Worked closely with clients to provide application support and to solicit product enhancementrequests.● Created a centralized online client access program to allow customer feedback and approvals.● Developed, implemented, and managed custom training projects, specific to the customer'suse of the company's product which improved efficiency and allowed for higher usagesuccess.

Bachelor Of Science (Bs), Human Services Education

Associate'S Degree, Internet Communications Technology