Hendrik Steenkamp Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Lead strategic growth and execution of business transformation programs in support of a multi-year strategy.

Victoria, British Columbia, Canada

Consulted with Employment Programs Group to create and implement a 2SLGBTQIA Employment ready program for youth 16 - 30

Toronto, Ontario, Canada

Responsible to lead HR Digitization and Change Management in Canada. I had the ability to direct LSS improvement initiatives across the matrix to improve time and labour efficiencies through the alignment of essential HR procedures. I played a vital role in introducing standardized onboarding onsite/remote programs across all ADP locations in Canada. I had the responsibility of spearheading the enhancement of the Pride BRG Chapter for ADP Canada. I always rendered HR Advisory support to key… Show more Responsible to lead HR Digitization and Change Management in Canada. I had the ability to direct LSS improvement initiatives across the matrix to improve time and labour efficiencies through the alignment of essential HR procedures. I played a vital role in introducing standardized onboarding onsite/remote programs across all ADP locations in Canada. I had the responsibility of spearheading the enhancement of the Pride BRG Chapter for ADP Canada. I always rendered HR Advisory support to key business units in hire to retire processes for maintaining smooth workflow.Some of my notable achievements for this role include:- Pioneered organizational change management for workspace reconstruction worth $20M.- Implemented strategic roadmap and advisory framework in Canada to facilitate HR operations.- Led a team of five direct reports, including Senior HR Advisors and HR Analysts to maximize operational performance. Show less

Toronto, Ontario, Canada

During this tenure, I knew the art of developing and introducing project framework, covering PMO governance to provide organizational change readiness for service delivery and implementation. I was accountable for maintaining exceptional capacity management by creating an intake process for the instructional design team.Below is the list of my contributions to this role:- Secured tools/resources cost of $200K through the provision of BPI expertise for crucial business… Show more During this tenure, I knew the art of developing and introducing project framework, covering PMO governance to provide organizational change readiness for service delivery and implementation. I was accountable for maintaining exceptional capacity management by creating an intake process for the instructional design team.Below is the list of my contributions to this role:- Secured tools/resources cost of $200K through the provision of BPI expertise for crucial business operations- Directed a team of 12 direct reports, comprising Senior Project Managers, Program Managers, BPI, Instructional Design and Content Writers.- Formulation of project management leadership blueprint by collaborating with the corporate development group.- Ensured execution of change management for several complicated transformation initiatives in the HCM space. Show less

Toronto, Canada Area

As a Director of Planning, Learning / Enablement, and Customer Experience, I was responsible for enabling project implementation and learning effectiveness by originating a CoE. I played an integral role in initiating and carrying out an Apprenticeship Training Program in line with Ontario MTCU (Ministry of Training, Colleges and Universities) guidelines across Rogers Call Centers in Ontario.My prominent accomplishments are mentioned below:- Created and oversaw MSA's and SOW's with… Show more As a Director of Planning, Learning / Enablement, and Customer Experience, I was responsible for enabling project implementation and learning effectiveness by originating a CoE. I played an integral role in initiating and carrying out an Apprenticeship Training Program in line with Ontario MTCU (Ministry of Training, Colleges and Universities) guidelines across Rogers Call Centers in Ontario.My prominent accomplishments are mentioned below:- Created and oversaw MSA's and SOW's with vendors by spearheading budget valued at $10M for all purchased vendor services within Learning and Enablement, such as procurement partnerships.- Developed and rolled out process improvement strategies in Planning Department to maximize efficiencies, decrease costs, and improve team capabilities wrt Vendor management / spend, project implementation timelines, and resource capacity management within Learning and Enablement.- Ensured development of Learning and Enablement Implementation PMO from scratch to attain better results.- Spearheaded a team of six to eight direct reports, covering Planning Managers, Program Managers, Implementation Managers, Training Analyst, and Capacity Analyst.- Acquired promotion from Senior Manager to Director of Planning, Learning / Enablement, and Customer Experience by delivering exceptional performance and work ethics. Show less

Toronto, Canada Area

Responsible to oversee all KPI's in ICU to achieve goals of various lifecycles in Customer Care Service Organization and National Technical Support Client groups. I developed and executed reporting analytics within ICU and improved organizational growth by negotiating SLAs with stakeholders and customers. I was very effective at interacting with international stakeholders for establishing and carrying out a strategic framework for learning effectiveness within Rogers Learning and Enablement… Show more Responsible to oversee all KPI's in ICU to achieve goals of various lifecycles in Customer Care Service Organization and National Technical Support Client groups. I developed and executed reporting analytics within ICU and improved organizational growth by negotiating SLAs with stakeholders and customers. I was very effective at interacting with international stakeholders for establishing and carrying out a strategic framework for learning effectiveness within Rogers Learning and Enablement Organization.Some of my achievements during my career at Rogers Communications Inc.:- Enhanced productivity and client satisfaction by organizing processes in ICU.- Supervised team of 10 to 12 direct reports, involving Regional Training Managers, ICU Managers, 100+ Indirect Reports, Trainers, and Training Support Consultants. Show less

Toronto, Canada Area

Evolving and implementing project management standards, tools and templates for the project managers and in the process successfully evolved the current PMOInstrumental in establishing and implementing a program prioritization and governance committee to prioritize and monitor the programs and associated projects across the business unit.

Coaching Certificate, Coaching And Mentoring

Completed a Coaching Designation for Senior Leaders.

Bachelor Of Arts, Education, Communication

Completed Bachelor Degree in Education

Advanced Project Management, Project Management

Passed with Distinction

Chef Diploma, Culinary Arts/Chef Training

Completed Certificate in Culinary Arts (1st Level)