Hyewon Shin Email & Phone Number

Seoul, South Korea

·Perform all these processes, from ordering, communicating with collaboration departments, intermediate to smooth delivery coordination, GI and billing, and invoice creation·Manage and review various orders such as consignment and direct sales orders and rearrange shipment schedule under backorder situations·Balance stock level of assigned stores and allocate booked trade-in inventory to them·Prepare sales reports with extracted data from ERP and analyze monthly variance·Issue delivery instructions including updating ERP and reviewing freight details on door-to-door delivery·Provide operational support to assigned stores and identify incorrectly registered orders through communication between sales, finance, warehouse, and customers

Seoul, South Korea

·Took orders from customers and sales, sent shipping list, and issued invoice on a daily basis ·Managed merchant’s account and consigned sales orders including client coordination and feedback·Coordinated communication between cs, sales and logistics for alignment and improved service levels·Reviewed freight details on the door to door delivery to stores·Supported annual and seasonal promotions by collecting and modifying the list of orders received from sales ·Responsible for RMA and sales for consignment, employee purchase and cooperator

San Francisco, California, United States

·Dealt directly with customer requests and resolved their issues via phone and email·Facilitated communication between headquarters and merchants through English / Korean translation·Scheduled and adjusted sales and technician team for customers need·Maintained customer records online and offline and checked data accuracy in orders and invoices·Analyzed customer transactions to identify and resolve issues·Sent card devices by parcel delivery and trace invoice to complete delivery