• High level escalation support for users and techs across 5 subsidiaries in 5 different continents• Evaluation of monthly Microsoft Security Bulletins and Application updates• Deployment of Microsoft Security Bulletins and Application updates across 20,000 systems and 9 domains globally• Evaluation and deployment of 3rd party software due to new requests, vulnerabilities, and updated versions• Manage deployment schedule for 9 domains• Monitor Security Advisories and take corrective actions as needed• Develop, test, and deploy client side Group Policy Objects• Technical consultant for improvement of existing services• Publish user guides and wikis for a variety of services, processes, and procedures • Document and submit Change Requests for a variety of deployments and changes• Implement changes during Change Management windows• Service Delivery Manager for Office 365 - Email• Service Delivery Manager for Office 365 - Skype for Business• Service Delivery Manager for Microsoft Windows and Server Patching• Service Delivery Manager for Definitive Media Library• Service Delivery Manager for end user hardware specifications