Hyun Lee Email & Phone Number

Bothell, Wa, Us

Hanover, Maryland, Us

Providing program management support to the Azure Solution areas with the Portfolio Design & Engineering team with the Unified Solutions Group at Microsoft. In this capacity, I am driving program maturity within the Azure Solution areas of the team by engaging TPMs to identify solution priorities, engage Solution Areas to deliver support documentation artifacts, track maturity deliverables, develop reporting on maturity metrics, drive road-map priorities with solution areas and develop Maturity dashboard v1.

Kirkland, Washington, Us

Provided program manager support to Microsoft Store in an evolving role beginning as a technical readiness project manager supporting tented launch readiness processes to e-commerce program manager coordinating price scraping phase of holiday price matching initiatives.Technical Program ManagerCoordinated interaction between business stakeholders and development team to maintain and improve e-commerce tooling at Microsoft Store and drove marshalling of resources for holiday price scraping initiative with supplier and regional category management teams.• Acted as voice of business customers and escalated issues to technical teams by communicating importance and urgency, driving them to successful resolution.• Coordinate relationship with data contractor to marshal resources to obtain pricing data for critical holiday reactive pricing campaign.• Drove monthly meetings with regional category management teams to track issues, conduct training sessions on price matching functionality and achieve consensus on holiday scheduling.• Coordinate long term strategies with Category Management to streamline and optimize Holiday campaign goals.Capacity Planning Product Manager Managed operational maintenance, platform enhancement and coordinate stakeholder engagement for capacity planning tool to map out new intake data sources and publish a visual depiction of monthly capacity/utilization. • Coordinate scheduled Core team meeting leadership• Manage developer capacity and utilization with ADO• Map out and document numerous workflows for different teams’ data stream ingestionTechnical Readiness Project Manager – Digital Store Site OperationsCoordinated new feature training for Site Operations team and mapped out security risk mitigation processes for secured launches.

Bellevue, Washington, Us

As a Technical Project Manager, I coordinated Operations monthly sprint planning and activities balancing resource availability, infrastructure stability and business criticality to meet customer needs. This entailed: • Introduced change management practices to the monthly sprint cadence • Utilized VSTF to review Product Backlog, make stack rank recommendations, track progress on sprint deliverables and document Operations capacity, factoring in unplanned production issues. • Partnered with Operations Lead to develop project plans for implementation of mandatory Secure Access Workstation directives, migration of on premises servers to Azure, and annual fiscal year rollover implementation. • Triaged production customer support requests through SharePoint, either resolving them or escalating for resolution to enable customers to meet business driven SLA’s. • Coordinated MBU and QBU close cube activities, including dissemination of monthly newsletters pertaining to new features from sprint cadence releases to customers and stakeholders.

As a Release Program Manager, I coordinate release and service engineering activities associated with launching the Microsoft Marketing & Operations’ Device Partner Center (“DPC”) site utilizing a new content management system. This entailed:• Conducted daily triages to identify and assign tasks utilizing VSO to enable OEM business team customer to meet SLA’s• Coordinated releases for the Original Equipment Manufacturers (“OEM”) team service engineering team, effort to construct new infrastructure, resolve network latency issues in publication and content migration to new DPC

Noida, Uttar Pradesh, In

As a Project Manager assigned to Microsoft’s Universal Store Tools & Service Engineering, I coordinate releases for MSCOM legacy applications such as Hololens, Volume Licensing Service Center and Digital Analytics. This entailed: • Enabled quality releases to production while implementing due diligence review to maintain quality of service;• Support legacy server migration to new environment; and • Facilitated onboarding MPSIT Service Engineers to Universal Store VSO.

As a Release Manager, I coordinated quality releases to shared Microsoft environments, in an increasingly agile cadence to meet business needs. Coordinating releases successfully required securing resources, locking down dates, identifying/mitigating risks, communicating impacts to customers/stake holders, execution of due diligence processes, documenting post release metrics and communicating post release improvements to management. As releases became more complicated, releases required stronger cross team collaboration of parallel deployments to meet business objectives, synchronizing coverage of deployment activity across multiple time zones, and making recommendations to management on risk mitigation and process improvement. Accomplishments:• Transitioning from SDLC to Agile SCRUM cadence• On-boarding Unified Search Engineering & PM teams to MSCOM operational standards to enable new Unified Search to go live • Coordinated deployment of new Content Management System for Microsoft Home Page from proof of concept to Beta, and then global rollout• Streamlining Microsoft Partners Digital Downloads releases to economize resource utilization, elimination of downtime and communication of user impact • Documenting and communicating new processes to offshore Release Management team-mates• Facilitating data center migrations by marshalling service engineering, PM and QA resources for successful execution

At Microsoft SMITORM, I facilitated the coordination between SMIT Operations Service Engineering and Management with Application Engineering and PM teams to promote operational readiness and enable deployment of quality applications into the MIT Operations supported environments. This entailed:• Developing effective and improving working relationships with Engineering teams through introduction to proven SMITORM processes• On-boarding Application Engineering & PM teams to SMITORM operational key readiness processes • Working with multi tiered applications with multiple engineering resources to successfully execute releases into production• Communicating complex and technical procedural requirements across cross company and cross continental divides• Cross team collaboration of parallel deployments with development teams to successfully meet mutually dependent deadlines• Working with Application Team and PM to develop a mutually acceptable release schedules• Scheduling deployments and releases in a dynamic chronological and resource limited landscape• Identifying the necessary OPS resources needed for a deployment• Ensuring the partner Application teams and OPS resources are prepared for the releases• Managing cadence of deployment to ensure optimal timing and conditions for successful release• Ensuring that all activities included in the launch are approved and have met the required criteria managing the deployments into production• Researching, developing and disseminating post release metrics for evaluating efficiency of deployments to management• Making recommendations to SMITORM and PM management on optimizing and synchronizing coverage of release cycles that span multiple time zones to reduce risk during lengthy releases• Working with SMITORM team to consolidate and coordinate consistent messaging to Application PM teams• Coordinating cross team initiative to deploy production release in support of Windows 8 Global Availability launch

I have worked with the Board to establish strategic plans and achieve organizational goals to promote track cycling in Washington by:• Coordinating administration of over 80 nights of bicycle racing in 2011• Initiating strategic endeavor to strengthen organization’s relationship and create linkages with local and county elected officials• Organizing involvement in Livestrong Challenge Seattle with Marymoor Park Power Stop• Soliciting advertisement revenue from local business, raising funds to support our cycling programs • Chairing Annual Track to the Future Auction Committee (125% Increase since taking over as Chair in 2006)• Procuring contributions from industry manufacturers, local retailers and supporters• Energizing volunteers to believe in success of project goals and ownership of components of project• Setting Auction fundraising budget and goal to ensure successful auction event

This entailed: • Developing legal tactics to achieve organizational strategic goals: • Challenge the restart of a nuclear reactor at Hanford through use of NEPA statute, • Scrutinize proposal to import nuclear waste to Hanford • Defend public involvement in the cleanup process • Serving on technical review team to review legal assertions in briefings in federal court in defense of legislative initiative • Researching and presenting briefings on developments in state and federal environmental statutes and policies pertaining to organizational objectives • Mentoring law student & undergraduate research interns

Master Of Laws (Ll.M.), International Environmental Law

Jd, Law

Ba, International Relations

High School