Janna D. Email & Phone Number

Remote, Lakeland Fl

Support the establishment of a platform to improve Organ Preservation across the North American market and help building a team of engineers in a fast-paced environment. Key responsibilities included creating a Maintenance Center, helped hiring, onboarding, and training of engineers. Foster strong relationships with internal and external clients in a cross-functional and cross-cultural setting. Provide engineering feedback to R&D, enhancing SOPs, WIs, and protocols. Regularly report to global division leaders, manage project progress and ensuring adherence to FDA regulations. Successfully initiated and modeled the Product Support Team in North America

United States

Field Service Manager, responsible for leading a high-performing team and delivering exceptional service to key clients such as Genesiscare and Siemens Healthineers. Oversaw daily operations and optimized resource allocation.Focused on talent development, cross-functional collaboration, and ensuring seamless communication with global stakeholders, while providing technical expertise and on-site support as needed.

Mexico

Service Manager overseeing the X-ray and Ultrasound Systems Group, driving operational excellence through strategic cost control and service quality assurance. Proven ability to maintain strong customer relationships while contributing to sales targets by delivering top-tier service offerings. Focused on maximizing profitability, fostering a high-performance team environment, and ensuring customer satisfaction. Skilled in leadership, conflict management, and post-sales support, with a track record of effectively managing resources to elevate service standards and achieve business goals.

Mexico City Area, Mexico, Regional Support Mesoamerica

Skilled Field Service Engineer specializing in Radiation Oncology Equipment, with a strong focus on the installation and maintenance of Linear Accelerators. Successfully executed mechanical and electrical installations, including beam alignment and complex system upgrades. Hands-on experience collaborating with physicists to ensure seamless commissioning and testing. Additionally, adept in servicing Ultrasound, CT, MRI, and X-Ray systems, continuously expanding expertise and certifications in advanced healthcare technologies. Proven track record of delivering precision and reliability.