Sam Liang Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

• Empowering customers with Digital Transformation to improve Customer Experience. • Partner with existing and prospective customers on where the Salesforce platform and the associated eco-system of partners, can drive change management, speed delivery, and add value at divisional and enterprise levels. • Helping institutions reach their strategic goals through understanding their capabilities aligned to specific line of business customer journeys and aligning prioritization of those capabilities to create a tactical and strategic roadmap to achieve their goals. • Knowledgeable and experienced in integration of backend systems, improved business processes, and enhanced customer experiences through the use of the Salesforce platform and ecosystem as well as platforms they may already own.

Yokohama-Shi, Kanagawa, Jp

eCommerce | Digital Services (2019 - 2021)• Responsible for vehicle technology management and planning, including infotainment, navigation, connected car with Google Automotive & Alexa Auto, ADAS and autonomous vehicles.• Product Owner – integrating digital touch points from the pre-sales journey to improving the ownership experience by connecting digital retailing experience across touch points and web/mobile platforms.Chief of Staff to Chairman of Americas (2018)• Managed and provided direct support of Chairman Office. Facilitated Americas operating and management committees. Senior Manager, Sales Operations & Business Development (2012 – 2017)• Led a diverse and extremely talented team of Field Sales & Service Managers responsible for Used Car business development, vendor partnerships, marketing, sales operations, and strategy.• Responsible for delivering sales, share, and wholesale objectives with INFINITI dealers. Act as consultant to dealer owner and dealership staff to improve perceived value, pricing, and financial profitability. Worked with dealers to promote improvement in Sales, Parts & Service, and Customer Experience related activities. • Manage Customer Experience program in collaboration with territory sales and service managers. Program drives improvement of Infiniti Sales and Service customer loyalty. Oversee Infiniti Personal Assistant (IPA), concierge-type service for clients.Nissan Dealer Marketing (2011 - 2012)• Managed strategy and execution of Nissan Regional Marketing (Tier 2 & Tier 3) programs, focused on Digital & Interactive channels.Manager, (RNPO) Renault-Nissan Purchasing Organization (2010 - 2011)• Led 5 team members for localization of $390M offshore bought out parts from Japan to NAFTA region to reduce yen exposure. Achieved target through project management involving engineering, supply chain, quality, and manufacturing.

New York, Ny, Us

• Managed the 2010 Boat & Floor Insurance Business Plan, including proposing a strategy to increase brand awareness through an interactive digital media campaign. Identified growth opportunities for business unit by evaluating cost-benefit analysis of six sets of scenarios. Recommended divesting business, resulting in 88% higher income through commissions.

New York, Ny, Us

• SME on industry solutions including digital transformations, developing GTM plans, and examining client’s pricing and field team strategy for automotive clients.• Driveline Database Manager - product for clients forecasting future 4WD system market share and component supplier analysis. Executed business development initiatives, managed customer service efforts, and product portfolio enhancements.• Developed branding and product introduction strategies for Chinese automakers entering the U.S. market by performing qualitative and quantitative research.

Superior Township, Mi, Us

• Identify and work with independent software vendors and system integrators to enhance product capabilities in solving customer problems. • Responsibilities focused on powertrain activities to improve fuel economy and reduce emissions. Involved new engine testing procedures and ramifications on North American consumers, competitive benchmarking, and strategic programs on emerging technologies for senior management to achieve goals of reducing fuel consumption.

Van Buren Township, Mi, Us

• Led software engineering on business requirements, deliver new features, and remove roadblocks for Ford F-150 audio and anti-theft systems as well as established stricter process improvement standards affecting 500,000 future units.

Mba, Marketing, International Business, Entrepreneurship

Master Of Science In Engineering, Design And Operations

Bachelor Of Engineering - Be, Electrical And Electronics Engineering