The business involved tuning clients PC's including CPU,RAM & GPU 430 clients May 2021 - December 2022

Resolved any virus and malware issues as well as managing Windows and Linux Servers.Maintained different hardware and software around the school.Worked on continuous improvement and showed constant proactivityConfigured VPN’s, managed relevant correspondence as well as backing up and restoring dataManaged the design, installation and management of the school wide local area network, network segment and internet system.Implemented effective security measures to protect data… Show more Resolved any virus and malware issues as well as managing Windows and Linux Servers.Maintained different hardware and software around the school.Worked on continuous improvement and showed constant proactivityConfigured VPN’s, managed relevant correspondence as well as backing up and restoring dataManaged the design, installation and management of the school wide local area network, network segment and internet system.Implemented effective security measures to protect data, software and hardware network ticketing support to resolve issues for 40+ usersTeaching computer programming to different year groupsRunning Diagnostics to determine source of network errorsImplementing network improvements Studying new applications for network systemsMaintaining logs of all support issues, interactions with staff and resolutions to problems that have been brought up.Formatting Laptops/ Changing componentsCompleting tasks on time with my SLAs Show less

1st line Support for CRM, VOIP, Computer System issues. Management and installation of office equipment throughout the multiple different offices. Management of internal resources and equipment. Development and improvements of the different systems internally. (CRM and Reporting Tools) Configuring and deploying antivirus tools and directing network security initiatives for end-users and clientsInstalled and Supported over 20 computers systems 24/7Using remote session… Show more 1st line Support for CRM, VOIP, Computer System issues. Management and installation of office equipment throughout the multiple different offices. Management of internal resources and equipment. Development and improvements of the different systems internally. (CRM and Reporting Tools) Configuring and deploying antivirus tools and directing network security initiatives for end-users and clientsInstalled and Supported over 20 computers systems 24/7Using remote session software’s to help clients out of the areaFormulating IT budgets, initiating cost control and leading development and maintenance of systems, software's & databasesProvide information on updates, known errors, changes in availability Monitoring Network Performance and Disk Space Utilization & prioritizing job processes and log filesUpdating and monitoring IT user accountsProviding maintenance support and break-fix solutionsTravel to outlying sites and deploy and support customers Maintained the CRM systems for all the users such as the customer service and sales team. Specialized in solving all technical matter and resolved all technical and non-technical queries of the CRM User. Coordinated with the finance and the sales team to analyse and planning the CRM accordingly. Communicated with the key customers regarding sales and finance data for the CRM. Customized the layout of the CRM and the associated fields to incorporate customization on the field. Performed preventative maintenance of the CRM system to ensure the minimal downtime. Show less