Abhimanyu Singh Email & Phone Number

Bengaluru, Karnataka, India

Mumbai, Maharashtra, India

PaymentsCustomer AcquisitionLarge Screen ExperienceKey B2B partnerships.

Mumbai Area, India

MarketplaceLaunched and managed marketplace business on App and web platforms-* Marketplace achieves 6-7% of company revenue * 184% increase in the no. of business partners across 4 categories* 44% increase in marketplace orders* Increasing product offering* Panel for marketplace vendors * Launched APIs for vendors for order fulfillment* Integrated the portal with a 3rd party industry to improve TAT and improve ease of doing business.Omnichannnel• Mission is to provide an integrated and cohesive omni-channel shopping experience to customer across verticals of marketing, sales, customer service and engagement • Common User management across platform • Endless Aisle i.e. order placed from store delivered at home.• Promotion and Price Match engine to selectively manage sale price and promotions across stores/platforms.• Establishes a common loyalty program across channels.• • Country first O2O integration with leading social media platforms.• Established key road-map themes.

Mumbai Area, India

I owned and handled complete end to end operations and KPI's on post order and recursively implemented features across verticals to improve customer experience post purchase. • Reduced customer tickets by around 33% by designing and implementing FAQ’s and self-help section on website.• Reduced non-delivered orders by 9% by automating order verification/fraud detection. • Saved 31% in shipment and packaging cost by designing and implementing algorithm for Shipment Adherence.• Increased the average transaction value by designing and implementing a new type of product listing which would offer products as a bundled deal and overall contributing 7% in revenue for the organisation.• Increased revenue by 4% by implementing a single click order confirmation mechanism for failed digital payment orders.• Assembled a CRM Platform for customer support team to manage orders and customers. • Shipment delayed/lost prediction algorithm for logistics team to proactively handle issue before it is reported by customer.• One day/Next day delivery feature for select cities on web.• Implemented complete warehouse and supply chain processes across the group of companies and automated a lot of processes in parts.

• Implemented SEO best practices. • Owned and implemented a digital campaign for brand awareness which increased the reach of the brand to 1 Million people.

Master Of Business Administration (Mba), Information Technology

Activities and Societies: Guest Lecture Alumni Industry Connect Focus on Digital Marketing, Data Warehouse and Business Intelligence

Isc, Science, First Class

Activities and Societies: Sports Cultural Fest School Newspaper College Magazine