As an ACS Certified ICT Support Engineer with over two years of experience, specializing in maintaining robust technology infrastructure and ensuring optimal system performance, I hold additional certifications from Microsoft, Google, and Azure. These certifications equip me with a broad and in-depth knowledge of contemporary IT landscapes and cloud solutions.At Axon, I manage critical systems such as Active Directory, Microsoft Office 365, and Salesforce, ensuring seamless operations and resolving escalated ICT service issues. My role involves supporting a wide range of users with their technical problems, from troubleshooting software issues to managing user accounts and providing technical training.Beyond technical support, I engage in business analysis, bridging the gap between technical teams and stakeholders to translate complex issues into actionable business solutions. I am committed to implementing process improvements that enhance IT operations and align with Axon's strategic objectives.By staying current with industry trends and technologies, I ensure that I provide exceptional service and support. My goal is to leverage my skills and certifications to contribute to dynamic, efficient, and secure IT environments.