Troubleshooting and resolving technical issues related to a range of products and software.Building and maintaining subject matter expertise across all Axon products and solutions.Assisting customers via multiple communication channels to ensure a seamless support experience.Reporting bugs and identifying trends to stakeholders, driving continuous improvement.Providing first-class technical support to enhance customer satisfaction and trust.

Operational Management:• Supporting and maintaining all technology infrastructure.• Providing service to all hardware break-fix requests, laptops (DELL/MAC).• Manage Active Directory, Microsoft Office 365, Exchange Online, SharePoint and server andworkstation patching.• Administrating Moodle site.• Manage end user accounts, permissions, access rights, and storage allocations in accordance withbest practice.• Technical hands-on role focusing on resolution of… Show more Operational Management:• Supporting and maintaining all technology infrastructure.• Providing service to all hardware break-fix requests, laptops (DELL/MAC).• Manage Active Directory, Microsoft Office 365, Exchange Online, SharePoint and server andworkstation patching.• Administrating Moodle site.• Manage end user accounts, permissions, access rights, and storage allocations in accordance withbest practice.• Technical hands-on role focusing on resolution of escalated ICT service issues within the domainsof network, Cloud, VM, Citrix and Microsoft related technologies and supporting key ICT Projectinitiatives.• Perform and test routine system backups and restores.• Build and deploy new servers on the network as needed.• Practice server asset management, including maintenance of server component inventory andrelated documentation and technical specifications information.• Manage and enrich third party relationship with vendors, suppliers, and support contractors tosecure software products and services.Strategy & Planning:• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.Acquisition & Deployment:• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliances security systems. Show less

Duties and Responsibilities:Administration of the student onboarding process. From application to registration, enrolment, and orientationAcademic department administration student records, academic reports, and certification/graduationStudent success and retention including student query management and resolutionProgramme facilitation, including assessment administration, materials, textbooks and resourcesStudent and lecturer surveys and feedback per programmeGeneral… Show more Duties and Responsibilities:Administration of the student onboarding process. From application to registration, enrolment, and orientationAcademic department administration student records, academic reports, and certification/graduationStudent success and retention including student query management and resolutionProgramme facilitation, including assessment administration, materials, textbooks and resourcesStudent and lecturer surveys and feedback per programmeGeneral administrative tasks Show less

Founder & OwnerePasaleAugust 2018 – December 2020Business Strategy and Development: Developed and executed comprehensive business plans, including market research, competitive analysis, and product sourcing.Digital Marketing: Created and managed digital marketing campaigns across various platforms (Google Ads, Facebook, Instagram, Hamrobazar), resulting in growth in sales.Website Management: Instagram and Hamrobazar Based only.Customer Relationship… Show more Founder & OwnerePasaleAugust 2018 – December 2020Business Strategy and Development: Developed and executed comprehensive business plans, including market research, competitive analysis, and product sourcing.Digital Marketing: Created and managed digital marketing campaigns across various platforms (Google Ads, Facebook, Instagram, Hamrobazar), resulting in growth in sales.Website Management: Instagram and Hamrobazar Based only.Customer Relationship Management: Implemented customer service strategies that enhanced customer satisfaction and retention, achieving an average customer satisfaction rating of over 95%.Inventory and Supply Chain Management: Efficiently managed inventory, coordinated with suppliers, and ensured timely delivery of products,.Financial Management: Handled budgeting, accounting, and financial reporting, achieving a healthy profit margin and ensuring sustainable growth.Team Leadership: Worked Independently .Key Achievements:Revenue Growth: Scaled the business.Market Expansion: Expanded market reach to Kathmandu to All over Nepal, Innovative Campaigns: Launched Giveaways that generated 15% increase in sales. Show less