Delivered end-to-end projects for client in a fast paced, agile environment ensuring they meet business requirements and are completed within budget and SLA.• Analyzed business needs and collaborated with internal teams to implement and deliver client requirements.• Acted as a single point of contact(SPOC) and SME for clients and internal teams, providing end-to-end delivery, information requests and Ad-hoc task support.• Managed the change/release lifecycle for standard updates, urgent fixes, and regulatory compliance, ensuring minimal impact through pre-production testing and stakeholder approvals.• Supported UAT by crafting test cases and analyzing results to guarantee client satisfaction.• Provided ongoing application support across pre-production and production environments, handling daily tasks involving clearing, settlement, reconciliation, reporting, and KPI generation.• Support ad-hoc analysis and root-cause analysis to derive actionable insights.• Create and maintain complete documentation relative to the application software, processes, and operations.Achievements:• Implemented agile methodologies and SRE practices to automate tasks saving over 10000 hours annually and reducing downtime by 95%.• Developed a custom tool - OneStop Dashboard, a GUI interface that combines tasks from multiple production servers in a single web-app and executes them using a single click, to improve operational efficiency and task accuracy that includes clearing, settlement, reporting and health check.• Improved mean time to resolution (MTTR) by 40% by implementing effective incident management procedures.• Trained new hires on core business activities and project operational tasks.