Vincenzo John Iaciofano Email & Phone Number

Surrey

In this role as a Volunteer with Surrey Police as an Independent Custody Visitor. I make random and unannounced visits to custody suites to check on the welfare of detainees and the conditions they are being held in. I focus on welfare needs and the provision of rights and entitlements under the Police and Criminal Evidence Act (PACE) of detainees. I.

High Wycombe, England, United Kingdom

• Major Incident Manager to take ownership of critical escalations from internal support teams as well as directly from customers. Responsible for managing and resolving severe faults, incident command and outages on.
• Awarded multiple ‘Bravo’ awards for work on high profile incidents. Top performer for RFO que. Process improvement on handover, Weekly meetings. Manage complex faults through Incident command, Macedonia site. Their.

London, England, United Kingdom

Working for the Metropolitan Police. Project work. lead teams. troubleshooting. Installations. DXC BPSS clearance. MPS NPPV2 (CTC) clearance.

Surrey

Investment property renovation. Moved to a house with a garage. Needed updating and carried out 80 percent of the work. Decoration, Heating, electrics, data network, security alarm, camera, floors, insulation, bifold doors, lintels, brickwork. Through past years carrying out maintenance and learning from experienced builder friends. The house was updated.

Erith

Temporary Contract

London

• Contract role Major Incident Manager for TATA Communications and its top 100 customers. The top performer in the team of 12 International International Global Incident managers.  To define and follow the processes.
• Top performer for taking on major events and IR / RCA reports. 4 out of 9 Major high-profile incident reports completed in January.
• Awarded multiple ‘Bravo’ awards for work on high profile incidents.
• Achieved yearly average scores of 94% in monthly 121.
• Turned around problem cases; one customer was 26 weeks in the queue, resolution within 4 weeks. New technology supplied to improve site performance working with providers.

London, United Kingdom

• Permanent role. Incident manager. Incident Management:Manage incident tickets for allocated Customers and act as a key contact and point of escalation for those Customers. Lead Incidents and update stake holders via.
• Commended for taking ownership of all faults and technical bridges.
• Took on problematic clients leading to end of contracts. Working with the team to bring the customers back on board and promote upgrades. Tackle problem sites and suggest upgrades to resolution.
• Commended by IT Director of a multinational company for “quietening the network”.

High Wycombe

I was brought in on a short contract to help while staff resources was low. I was up and running from day three Leading Incidents, working with all P1, P2 faults past sla. I was kept on to train the new Major Incident manager into the role. Commended by my Manager and the VP for my positive input into the team. I took ownership and was the single point of.

Croydon, United Kingdom

Working with clients one to one using the grow method and other tools.

120 Central Parade New Addington, Surrey CR0 0JW

Coaching clients to get unstuck, work with career choice, cv content and structure. Interview skills. working to find career aspirations linked with working on inner strengths. Explore options and set goals. To finding jobs and looking at alternative ways to reach those roles.Procurement of desktops and laptops for the Pathfinders company. Set up install.

2 Swan Court, 9 Tanner Street, London SE1 3LE

Learning the "Grow method" of coaching with clients. Study and research other models also. Tony Robbins and Robbins-Madanes Training. Follow online study courses to develop.Coaching backr members to get unstuck and find answers. Set goals and work to explore options on the way. Work on possible issues.First meeting with trainees. I had sourced and worked.

Ge Aviation Cheltenham

Part of Government contracts. Supervision of Network Operations and Change Management process for EMEA area. Working with the Managed Service Operation team in order to drive Incident Resolution and recovery.Lead by ownership, monitoring, tracking, and communication (monitoring the progress of the resolution of the incident and keeping those who are.

Worldwide House, Western Road, Bracknell, RG12 1RW

Working for 70 of the top ftse 100 companies and Government clients. Government contracts.Monitor and assign high priority cases to Noc team of approx 45 staff. Including Core, Transmission, Voice, Data and IP. Working on IP, Voip, Transmission PDH, Radio, Sdh, DWDM and Voice Switches within the CSOC department. Use of the ITIL foundation Level v3 work.

Western Road, Bracknell, Surrey RG12 1RW

Started as engineer working on Transmission Pdh, Radio, Sdh, Dwdm and Voice Switches within the VTX department. Working for 70 of the top ftse 100 companies and Government clients. Currently SC cleared for government contracts.Promoted to Jeopardy manager role

Jubilee House, Third Ave, Globe Park, Marlow, Buckinghamshire SL7 1EY

Working with a team who monitor, fault find and resolve within strict client SLAs on a Radio Access Network. Also Data and voice faults using Juniper and Cisco hardware. Coordinated maintenance windows and advised on Configuration changes. Liaised with Account team, CSM team / other departments to process Project workload.Suggested new work practices to.

Benjys Limited, 9 Holyrood Street, London SE1 2EL

Develop Croydon franchise territory from new. Increased the Customer base from initial 12 customer sites to 30. First year turn over of over 100k. Helped implement monthly newsletter. Featured personally in first handout.

Capital Place, 120 Bath Road, Heathrow, UK UB3 5AN

Supervised the GDAC group involving actioning escalations within sla’s, conducting incident reports, and managing 12 staff for 24/7 cover. Allocation of tasks. Implemented monthly meetings. First Christmas rota devised with all staff leave preferences. Responsible for case issues for European Gcsc region. Working with International customers up to director.

Chertsey KT16 8DF

Former company Ipsaris formed by Marconi. Proactively monitored European core networks of Marconi SDH / DWDM, Cisco & Juniper routers. Provided troubleshooting techniques using Marconi MSH 38, 36 & Emos. Troubleshoot Data and Voice. Carried out network software upgrades, coordinating and escalating with Marconi engineers. Tracked faults using Remedy.

London, United Kingdom

Maintained the largest global client Unilever.Conducted troubleshooting data and voice. Network uses BGP, OSPF protocols over ATM, GDL, Frame Relay, Passport, Ngen, X25, and X21. Connected by Cisco routers (up to 7500). Voice including Pabxs on sites. Pro-actively monitored networks using Spectrum and HP Openview. Assisted in Project work. Highlight.

William Booth Road, Anerley, London, Southwark SE208BG

Care Officer working in Orchard Lodge Secure Unit. Prepare reports. Attend meetings. Chair and minute. Working with clients of eleven to seventeen in the open and secure unit. One to one care and in the team. Help with assessment, treatment and rehabilitation of adolescent males. Working with client social workers. Organised team day out with Icebreaker.

Sutton, Croydon, Streatham

Last title Supervisor of 15 engineers including checking time sheets allocating work and assist new trainees. Supervise installs. Help to motivate and train new recruits. Monitor work installs. Attend customer complaints, difficult installs to ensure customer satisfaction. Business OMI, Install of business lines to customer premises.Field Jointer, Cable.

Problem Solving, Pass

Activities and Societies: Decision making and problem solving. Online course with Harvard business review.Diagnosing problems with new ways.

Internal Courses, Telecommunications Engineering

Activities and Societies: Internal courses. Remedy, ITIL V3 Foundation, Prince, The Lean Manufacturing system, The Lean method

Pass, Computer Systems Networking And Telecommunications

CCNA Interconnecting Cisco devices. NCAT ltd. NEC Pasolink Neo ICT and Pnmtj . Alvarion Certified System specialist Breeze Access-vl /.

A Level Equivalent For Access To University, Subjects In Law, Social Policy, Sociology, Communication & It, Pass

Activities and Societies: Subjects in Law, Social Policy, Sociology, Communication & ITCourse in preparation for University degree.

Online Study, Introduction To Packet Tracer

Online Courses, Pandemic Awareness, Health & Safety, General, Pass

Online courses passed with DXC.